What are the responsibilities and job description for the Entry Level Customer Service position at atlassand?
Who We Are
Atlas Energy Solutions Inc. (NYSE: AESI) is a leading solutions provider to the energy industry. Atlas’ portfolio of offerings includes oilfield logistics, distributed power systems, and the largest proppant supply network in the Permian Basin. With a focus on leveraging technology, automation, and remote operations to enhance efficiencies, Atlas is centered around a core mission of improving human beings’ access to hydrocarbons that power our lives and, by doing so, maximizing value creation for our shareholders.
We’re very excited about what we see in front of us, and we think you will be too – so come join our team and contribute to our growth!
How You Will Make an Impact:
The Load Out Technician plays a critical role in supporting logistics operations by remotely coordinating the loading of finished product shipments. This position ensures accurate data entry, seamless documentation, and safe, efficient loading activities—even during system interruptions. Success in this role requires strong communication skills and a customer-first mindset to deliver a smooth, professional experience for truck drivers and logistics partners.
- This role is based onsite at our office in Austin, TX - $18/HOUR!
- This role is 12-hour shift that includes overtime and generous time off.
- Schedule: 7 days on / 7 days off
What You’ll Do
- Coordinate and execute truck loading operations remotely, following established procedures
- Deliver exceptional customer service while balancing efficiency, throughput, and timing
- Accurately enter truck and shipment data; process documentation manually when systems are unavailable
- Perform and document daily inspections, escalating safety, equipment, or process concerns as needed
- Assist with troubleshooting operational or equipment issues, involving the appropriate teams when required
- Maintain a safe, clean, and well-organized work environment
What You Bring
- High school diploma or GED required
- Bilingual in Spanish strongly preferred
- Ability to read and interpret safety rules, operating instructions, maintenance guidelines, and procedure manuals
- Strong data entry and basic computer skills
- Basic math proficiency
- Clear written and verbal communication skills
- Strong interpersonal skills, including problem-solving, empathy, and a team-oriented mindset
What You Will Love About Us
- Best People and Team. Great Place to Work , Hire Vets, Top Place to Work For – Austin American Statesman
- Your Well-Being is a Priority. 100% covered Medical, Dental, and Vision
- Invest in Your Future. 401K with company match, immediate vesting
- Relax and Recharge. Paid time off (non-rotational roles), 15 company paid holidays
Salary : $18