What are the responsibilities and job description for the Sales Administrator position at MobilityWorks?
Company Description MobilityWorks is a leading national retailer and service provider of wheelchair-accessible vans, cars, and SUVs, offering one of the largest inventories and mobility product selections across more than 90 locations. The company focuses on personalized solutions, working closely with each customer to identify the best mobility option for their needs. Guided by CEO Bill Koeblitz, MobilityWorks has helped revolutionize the wheelchair van industry through professional locations staffed by trained mobility consultants and skilled service teams. The company is committed to ongoing growth and expanding its reach to connect more people with what matters most in their lives. MobilityWorks, together with its manufacturing division Driverge, also serves commercial markets with lean-certified facilities and strong partnerships with major OEMs such as Ford, Ram/Chrysler, Mercedes, and Toyota.
Role Description This is a full-time, on-site Sales Administrator role based in Cincinnati, OH. The Sales Administrator will support the sales team by managing customer inquiries, preparing quotes, processing sales orders, and maintaining accurate customer and vehicle records in the CRM and related systems. This role will coordinate appointment scheduling, assist with documentation for financing and insurance, and ensure all required paperwork is complete, compliant, and properly filed. The Sales Administrator will collaborate with mobility consultants, service staff, and management to track inventory, monitor order status, and help ensure timely delivery and a positive customer experience. Day-to-day responsibilities also include generating sales reports, handling phone and email communications, and providing general administrative support to keep the showroom and office operations running smoothly.
Qualifications
Role Description This is a full-time, on-site Sales Administrator role based in Cincinnati, OH. The Sales Administrator will support the sales team by managing customer inquiries, preparing quotes, processing sales orders, and maintaining accurate customer and vehicle records in the CRM and related systems. This role will coordinate appointment scheduling, assist with documentation for financing and insurance, and ensure all required paperwork is complete, compliant, and properly filed. The Sales Administrator will collaborate with mobility consultants, service staff, and management to track inventory, monitor order status, and help ensure timely delivery and a positive customer experience. Day-to-day responsibilities also include generating sales reports, handling phone and email communications, and providing general administrative support to keep the showroom and office operations running smoothly.
Qualifications
- Strong administrative and organizational skills, including experience with data entry, document management, and records accuracy.
- Proficiency with office and sales tools such as CRM systems, Microsoft Office (Word, Excel, Outlook), and basic reporting functions.
- Customer service and communication skills, with the ability to interact professionally with customers, team members, and external partners in person, by phone, and via email.
- Sales support abilities, including preparing quotes, processing orders, coordinating appointments, and assisting with financing or insurance documentation.
- Attention to detail and time management skills to handle multiple priorities, meet deadlines, and follow established procedures consistently.
- Ability to work collaboratively in a team-oriented retail environment and maintain a problem-solving, service-focused mindset.
- High school diploma or equivalent required; additional education in business, administration, or a related field is a plus.
- Prior experience in automotive, mobility solutions, or a similar sales/retail setting is preferred but not required.