What are the responsibilities and job description for the Customer Success Manager position at Mobility USA?
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What we offer:
At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.
Group Summary:
Magna New Mobility is a business unit inside Magna International leveraging Magna’s technology building blocks, developing new capabilities, and entering new markets and use cases. Our products include advanced solutions for urban markets, industrial intralogistics, commercial and autonomous vehicles.
Magna New Mobility is also creating advanced software solutions that integrate with next-generation hardware. Our software is a core driver - turning our hardware into smart, integrated platforms for partners eager to advance the mobility sector.
Magna's New Mobility group is not just about building individual technologies; we aim to create integrated solutions that address the complex challenges of moving people efficiently and cost effectively in the 21st century. Join us in advancing and shaping the future of mobility.
Job Responsibilities:
Key Responsibilities
Qualifications
Preferred Experience
- Act as the primary post-sales contact for assigned customers, ensuring a seamless transition from implementation to long-term success
- Manage the full customer lifecycle—from onboarding and training to sustained engagement and value realization
- Operate within a documented Customer Success Playbook and business process, supported by various Magna tools/software (Smartsheet, Salesforce, Jira, Confluence, etc.)
- Build strong, trust-based relationships with customer stakeholders (plant managers, IT, engineering, and operations)
- Partner with Product and Engineering teams to relay feedback and influence the product roadmap
- Create tailored rollout plans, define success metrics, and deliver training aligned with customer-specific needs
- Monitor software adoption, usage trends, KPIs, and satisfaction scores to drive proactive engagement and expansion
- Lead issue resolution, escalate risks, and coordinate internal resources to maintain momentum
- Identify opportunities to expand software usage and advocate for deeper product integration
Qualifications
- 3 years of experience in customer success, account management, project management or enterprise software deployment
- Demonstrated ability to engage cross-functional stakeholders and drive customer value post-sale
- Experience supporting enterprise SaaS solutions at scale
- Excellent communication, problem-solving, and organizational skills
- Proficiency with CRM platforms, Customer Support tools and Project Management tools (i.e. Salesforce, Zendesk, Smartsheet, Jira)
- Willingness to travel up to 30% (domestic)
Preferred Experience
- Strong understanding of manufacturing, logistics, or industrial operations,
- Background in plant operations, industrial systems, or consulting
- Familiarity with ERP, MES, or factory orchestration tools
- Experience driving digital transformation initiatives in manufacturing environment
Awareness, Unity, Empowerment:
At Magna, we believe that a diverse workforce is critical to our success. That’s why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law.
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