Senior Technical Account Manager

About Us:

Mobileum is a leading provider of Telecom analytics solutions for roaming, core network, security, risk management, domestic and international connectivity testing, and customer intelligence. More than 1,000 customers rely on its Active Intelligence platform, which provides advanced analytics solutions, allowing customers to connect deep network and operational intelligence with real-time actions that increase revenue, improve customer experience, and reduce costs. Know our story: https://www.mobileum.com/

Headquartered in Silicon Valley, Mobileum has global offices in Australia, Dubai, Germany, Greece, India, Portugal, Singapore and UK with global HC of 1800 .

Join Mobileum Team

At Mobileum we recognize that our team is the main reason for our success. What does work with us mean? Opportunities!

Position: Senior Technical Account Manager

Preferred location is Dallas, TX, but Open for candidates anywhere in the US.

As a Technical Account Manager, your core responsibility will be to meet and exceed targets within your assigned accounts and territories. To achieve this, you will need to:

Job Description:

Business Development and Strategy

• Identify new business opportunities and seek out major clients across a wide geographical area.
• Develop sales strategies and account plans to build, qualify, and convert the sales funnel.
• Work closely with sales counterparts to build and execute account plans and engagement strategies, identifying opportunities for business growth, up-selling, and cross-selling.
• Proactively influence and define customer requirements in the pre-RFP stage to position the Mobileum’s strengths.

Client Relationship Management

Develop and maintain strong relationships with clients at all levels by understanding their business needs and objectives.

• Deliver day-to-day technical account management with professional support.
• Seek customer feedback on products and services and provide inputs to the product management team for improvements.

Solution Selling and Value Proposition

• Understand or quickly learn customers' business and related solution requirements.
• Articulate Mobileum's value proposition and technical benefits effectively to a wide range of stakeholders, from C-Level executives to technical/business/operations users.
• Communicate the value proposition of Mobileum’s solutions, considering country-specific business landscapes and trends.

Collaboration and Cross-Functional Engagement

• Collaborate with Technology, Product, Marketing, and other internal teams to drive client success and lead generation.
• Work closely with intertal teams such as product management, delivery, support, and bid management to create proposals or RFP responses with attention to detail.

Technical Solution Ownership

• Own and deliver end-to-end technical proposals and solution architecture in alignment with customer requirements and Mobileum's offerings.
• Collaborate with the bid and supply chain teams to design optimal BoQs (bills of quantities) and ensure accurate cost capture.
• Manage customer’s technical objections, highlight competitive advantages, and seek creative solutions.

Market Analysis and Industry Engagement

• Identify global and regional market and technology trends to shape customer requirements and influence the internal product roadmap.
• Engage with industry bodies and groups to stay updated on trends and create visibility for Mobileum.

Continuous Learning and Improvement

• Continuously train on new technologies and use cases relevant to Mobileum's products and customer success.
• Provide product feedback, ease-of-use insights, and customer outcomes to Mobileum’s product management team.

Desired Profile

Skill Set: Technical –

• Technically inclined, problem solver with an understanding or hands-on experience in one or more of the following areas: Network Probes (control & user plane), Data Analytics, Customer Experience, Deep Packet Inspection, Service Assurance
• Good understanding of core network domain across 3G, 4G and 5G and related protocols
• Basic knowledge of data science / machine learning
• Familiarity with cloud technologies
• Understanding of evolving technologies in telco markets
• Proficient in engaging directly with customers at all levels of the organisation and across different functions
• Excellent client-facing, written and verbal communication skills
• Ability to deliver professional sales presentation, proposals and reports
• Excellent knowledge of MS office and iWork
• Strong analytical and organizational skills with great attention-to-detail
• Ability to deliver high-quality work while working under pressure with tight deadlines
• Ability to drive for results in a cross-functional hybrid team

Work Experience

15 years on solution-based Pre-Sales and/or Sales in the telecommunications industry

Educational Qualification:

BE. / B.Tech., M.E./M. Tech. or M. Sc. in Computer Science / Electronics Engineering / MCA

Know our story:

https://www.mobileum.com/

Follow us on:

Linkedin: https://www.linkedin.com/company/mobileum/

Twitter: @MobileumInc

Youtube: We are Mobileum