Director of Technical Services

Position Summary

MobileDemand is seeking an experienced, hands-on technical leader to serve as our Director of Technical Services. This position owns the technical operation, supportability, security, and lifecycle support of MobileDemand's rugged computing products, software platforms, cloud infrastructure, and internal technology systems.

This is a broad technical leadership role in a fast-paced environment where the successful candidate will work closely with Software Development, Product Management, Sales, Service, Manufacturing, vendors, and customers. The ideal candidate is a strong problem solver who enjoys working across technologies, can independently drive complex issues to resolution, and is equally comfortable providing technical direction and working hands-on.

Key Responsibilities

·        Serve as the senior technical escalation point for complex hardware, software, cloud, infrastructure, and customer technical issues.

·        Own the technical and operational support of MobileDemand software platforms, including xDIM, xPIM, and Insight across Windows, iOS, Android, and web environments.

·        Manage Agile development processes using Azure DevOps, including requirements, backlog management, testing, issue tracking, and release coordination in partnership with Software Development and Product Management.

·        Administer and support Microsoft Azure, Microsoft 365, Entra ID, Windows Server, Active Directory, networking, firewalls, and related cloud and internal infrastructure.

·        Support customer integrations including APIs, webhooks, data exchange, Single Sign-On, and other application integrations.

·        Own technical security activities including access management, security assessments, penetration testing coordination, vulnerability remediation, customer security requirements, and physical access/security systems.

·        Manage Windows deployment, imaging, Microsoft Configuration Manager/SCCM, scripting and automation, and technical processes supporting manufacturing and service operations.

·        Administer and support key business technology platforms and integrations used throughout the organization.

·        Work directly with customers, vendors, hardware manufacturers, and technology partners to investigate and resolve complex technical issues.

·        Own technical documentation, troubleshooting procedures, system documentation, and repeatable technical processes.

·        Partner with Product Management, Manufacturing, Service, Sales, and Marketing on evaluation, testing, introduction, documentation, and support of new products and technologies.

·        Identify opportunities to improve reliability, security, automation, operational efficiency, and supportability across MobileDemand's technology environment.

• Qualifications

·        Significant professional experience in a senior technical, systems, cloud, infrastructure, product-support, or similar hands-on technology role.

·        Strong experience with Microsoft technologies including Azure, Microsoft 365, Entra ID, Windows Server, and Active Directory.

·        Experience administering cloud-hosted applications and troubleshooting issues across applications, databases, networks, authentication, and infrastructure.

·        Experience with Windows deployment, endpoint management, scripting, and automation; PowerShell experience strongly preferred.

·        Working knowledge of SQL, REST APIs, modern authentication/SSO, and application integrations.

·        Experience working with Agile software-development processes and tools such as Azure DevOps.

·        Solid understanding of cybersecurity, vulnerability management, access control, and security best practices.

·        Strong troubleshooting and analytical skills with the ability to independently research unfamiliar technologies and drive complex issues through resolution.

·        Excellent communication skills and the ability to work effectively with customers, vendors, developers, business leaders, and non-technical users.

·        Bachelor's degree in a technology-related field or equivalent combination of education and relevant professional experience.

Preferred Experience

Experience with SaaS platforms, rugged/mobile computing, Android or iOS applications, Microsoft Configuration Manager/SCCM, manufacturing technology, business SaaS platforms, or Microsoft OEM licensing is beneficial but not required.

What Success Looks Like

The successful candidate will be a versatile technical leader who takes ownership, communicates well, learns quickly, and enjoys solving problems across a broad technology environment. This role is well suited for someone who enjoys variety and wants the opportunity to make a meaningful impact across products, customers, and internal technology operations.