What are the responsibilities and job description for the Senior Manager, Service position at Mobile Communications America?
MCA, your trusted advisor for wireless communications, data, and security, is seeking an experienced Senior Manager, Service in the South Carolina area to support our fast-growing Voice division.
As a Senior Manager, you will lead state-level service operations with a focus on strategic growth, operational excellence, and team leadership. This role is essential in driving business performance, fostering a culture of collaboration, and ensuring exceptional customer experiences. You will serve as a key liaison between leadership, customers, strategic partners, and community stakeholders while maintaining compliance and mitigating risk across all service locations.
MCA seeks team members who share our values: service, growth, teamwork, and safety. As a Military Friendly Employer, we welcome veterans, with over 250 already on board. Join us and become part of the MCA family, where we prioritize both work and enjoyment. We offer competitive compensation and benefits such as Medical, Dental, Vision, 401K, PTO, Holiday Pay, Education Incentives, and more.
WHAT YOU WILL BE DOING:
The physical environment requires the employee to work inside.
While performing the duties of this job, the employee is required to frequently stand, walk, sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear; lift (overhead, waist level) from the floor, bending, frequently utilize near vision use for reading and computer use; occasionally move equipment weighing up to 15 pounds, and frequently position self to maintain computers or other equipment as needed.
The candidate must reside within the South Carolina area to support the service teams in the SC region. Preferably, a candidate who resides within a reasonable distance from an MCA location in SC.
TRAVEL REQUIREMENTS:
Approximately 30% travel is required, including some overnight stays. Travel is necessary to support the company and customer needs.
DIRECT REPORTS:
Have Direct Reports
Who We Are
Mobile Communications America, Inc. (MCA) provides wireless communication, data, and security solutions that enhance workplace safety, security, and efficiency nationwide. Customers trust us to provide a portfolio of turn-key systems, products, and services — including two-way radio communications, vehicle uplift, security video and access control systems, BDA/DAS, remote monitoring, GPS tracking, SCADA, dispatch, mass notification, and point-to-point wireless networks. More than 60,000 customers span industries such as public safety, commercial, manufacturing, education, healthcare, utilities, and government. In addition to being the largest Motorola partner in the U.S., MCA has strategic partnerships with over 1,000 major manufacturers to offer an extensive portfolio of products and technologies.
What We Believe
We are better together through the MCA Way: living our core values of Service First, Growth, Teamwork, and Safety. We take our work and customers seriously and believe our best work can be fun. A component of our business that embodies the MCA advantage is our “Service First DNA” culture. Service isn’t just a motto for MCA, it’s an integral part of who we are and goes beyond our customers to our employees, partners, shareholders, and communities.
NOTE: The above statements describe the general nature and level of work performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, and physical demands required of personnel so classified. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Mobile Communications America, Inc. is proud to be an Equal Opportunity workplace and is an Affirmative Action employer. We are committed to creating an inclusive environment that celebrates diversity. At MCA, we are “better together.”
As a Senior Manager, you will lead state-level service operations with a focus on strategic growth, operational excellence, and team leadership. This role is essential in driving business performance, fostering a culture of collaboration, and ensuring exceptional customer experiences. You will serve as a key liaison between leadership, customers, strategic partners, and community stakeholders while maintaining compliance and mitigating risk across all service locations.
MCA seeks team members who share our values: service, growth, teamwork, and safety. As a Military Friendly Employer, we welcome veterans, with over 250 already on board. Join us and become part of the MCA family, where we prioritize both work and enjoyment. We offer competitive compensation and benefits such as Medical, Dental, Vision, 401K, PTO, Holiday Pay, Education Incentives, and more.
WHAT YOU WILL BE DOING:
- Strategic Leadership Drive the development and execution of the state-level business plan aligned with divisional objectives. Identify growth opportunities and lead initiatives to expand market share and strengthen competitive positioning.
- Operational Management Oversee daily service operations across all state locations, ensuring efficiency and operational excellence. Maintain compliance with company policies, state regulations, and industry standards.
- Financial Performance Manage state-level budgeting and forecasting processes (budget set at a higher level). Drive cost optimization and service revenue growth.
- Team Leadership Recruit, mentor, develop, and lead a high-performing management team. Foster a culture of accountability, collaboration, and continuous improvement across all levels.
- Customer & Stakeholder Relations Build and maintain strong relationships with key clients, partners, and community stakeholders. Ensure an exceptional customer experience at every service touchpoint.
- Risk & Compliance Proactively monitor and mitigate operational risks. Uphold safety, legal, and ethical standards in all aspects of operations.
- 7 years of progressive experience in business-to-business sales and/or operations within technology or wireless communications.
- Demonstrated success in leading strategic initiatives and delivering operational excellence.
- Proven ability to manage multi-location teams and drive organizational performance.
- Exceptional leadership, communication, and relationship-building skills.
- Proficiency in Microsoft Office Suite at an intermediate level.
- Previous law enforcement or public safety experience is a plus.
The physical environment requires the employee to work inside.
While performing the duties of this job, the employee is required to frequently stand, walk, sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear; lift (overhead, waist level) from the floor, bending, frequently utilize near vision use for reading and computer use; occasionally move equipment weighing up to 15 pounds, and frequently position self to maintain computers or other equipment as needed.
The candidate must reside within the South Carolina area to support the service teams in the SC region. Preferably, a candidate who resides within a reasonable distance from an MCA location in SC.
TRAVEL REQUIREMENTS:
Approximately 30% travel is required, including some overnight stays. Travel is necessary to support the company and customer needs.
DIRECT REPORTS:
Have Direct Reports
Who We Are
Mobile Communications America, Inc. (MCA) provides wireless communication, data, and security solutions that enhance workplace safety, security, and efficiency nationwide. Customers trust us to provide a portfolio of turn-key systems, products, and services — including two-way radio communications, vehicle uplift, security video and access control systems, BDA/DAS, remote monitoring, GPS tracking, SCADA, dispatch, mass notification, and point-to-point wireless networks. More than 60,000 customers span industries such as public safety, commercial, manufacturing, education, healthcare, utilities, and government. In addition to being the largest Motorola partner in the U.S., MCA has strategic partnerships with over 1,000 major manufacturers to offer an extensive portfolio of products and technologies.
What We Believe
We are better together through the MCA Way: living our core values of Service First, Growth, Teamwork, and Safety. We take our work and customers seriously and believe our best work can be fun. A component of our business that embodies the MCA advantage is our “Service First DNA” culture. Service isn’t just a motto for MCA, it’s an integral part of who we are and goes beyond our customers to our employees, partners, shareholders, and communities.
NOTE: The above statements describe the general nature and level of work performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, and physical demands required of personnel so classified. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Mobile Communications America, Inc. is proud to be an Equal Opportunity workplace and is an Affirmative Action employer. We are committed to creating an inclusive environment that celebrates diversity. At MCA, we are “better together.”