What are the responsibilities and job description for the Sales Operations Analyst position at Mobile Communications America?
Mobile Communications America, Inc. is seeking a detail-oriented and analytical professional to support the sales operations team. This role focuses on maintaining data integrity, assisting with reporting, and supporting process improvements that enhance sales effectiveness. The ideal candidate is eager to learn, highly organized, and comfortable working with data and systems under the guidance of senior leadership. This is a fully onsite position with a candidate located in one of the following cities: Spartanburg, SC; Charlotte, NC; Indianapolis, IN; Houston, TX.
WHAT YOU WILL BE DOING:
Sales Operations Support & Process Optimization
The physical environment requires the employee to work inside.
While performing the duties of this job, the employee is required to frequently stand, walk, sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear; lift (overhead, waist level) from the floor, bending, frequently utilize near vision use for reading and computer use; occasionally move equipment weighing up to 15 pounds, and frequently position self to maintain computers or other equipment as needed.
TRAVEL REQUIREMENTS:
Less than 25% travel. Travel as necessary to support company and customer needs.
DIRECT REPORTS:
No Direct Reports
Who We Are
Mobile Communications America, Inc. (MCA) provides wireless communication, data, and security solutions that enhance workplace safety, security, and efficiency nationwide. Customers trust us to provide a portfolio of turn-key systems, products, and services — including two-way radio communications, vehicle uplift, security video and access control systems, BDA/DAS, remote monitoring, GPS tracking, SCADA, dispatch, mass notification, and point-to-point wireless networks. Our more than 60,000 customers span industries such as public safety, commercial, manufacturing, education, healthcare, utilities, and government. In addition to being the largest Motorola partner in the U.S., MCA has strategic partnerships with over 1,000 major manufacturers to offer an extensive portfolio of products and technologies.
What We Believe
We are better together through the MCA Way: living our core values of Service First, Growth, Teamwork, and Safety. We take our work and customers seriously and believe our best work can be fun. A component of our business that embodies the MCA advantage is our “Service First DNA” culture. Service isn’t just a motto for MCA, it’s an integral part of who we are and goes beyond our customers to our employees, partners, shareholders, and communities.
NOTE: The above statements describe the general nature and level of work performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, and physical demands required of personnel so classified. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Mobile Communications America, Inc. is proud to be an Equal Opportunity workplace and is an Affirmative Action employer. We are committed to creating an inclusive environment that celebrates diversity. At MCA, we are “better together.”
WHAT YOU WILL BE DOING:
Sales Operations Support & Process Optimization
- Maintain CRM data accuracy and integrity, identifying patterns and anomalies proactively.
- Support weekly pipeline reviews and monthly forecast calls by preparing insightful reports that highlight trends and variances.
- Help enforce standardized sales processes across divisions and recommend improvements based on data analysis.
- Collaborate on automation initiatives and process enhancements to improve efficiency .
- Generate and update dashboards for sales performance metrics, ensuring clarity and actionable insights.
- Monitor KPIs such as pipeline hygiene and forecast accuracy and interpret results to recommend corrective actions.
- Conduct trend analysis and scenario modeling to identify growth opportunities and risks.
- Provide data-driven recommendations to leadership for strategic decision-making.
- Partner with sales, marketing, and finance teams to gather data and ensure alignment on goals.
- Support incentive program administration and quota tracking, analyzing performance against targets.
- Bachelor’s degree in Business, Finance, Economics, or related field.
- 3–5 years of experience in sales operations, business analysis, or related roles.
- Strong attention to detail and organizational skills.
- Proficiency in Excel and familiarity with CRM systems (HubSpot, Salesforce, or similar).
- Basic understanding of reporting tools (Tableau or similar) preferred.
- Excellent communication skills and ability to work in a team environment.
- Eagerness to learn and adapt in a fast-paced, matrixed organization.
The physical environment requires the employee to work inside.
While performing the duties of this job, the employee is required to frequently stand, walk, sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear; lift (overhead, waist level) from the floor, bending, frequently utilize near vision use for reading and computer use; occasionally move equipment weighing up to 15 pounds, and frequently position self to maintain computers or other equipment as needed.
TRAVEL REQUIREMENTS:
Less than 25% travel. Travel as necessary to support company and customer needs.
DIRECT REPORTS:
No Direct Reports
Who We Are
Mobile Communications America, Inc. (MCA) provides wireless communication, data, and security solutions that enhance workplace safety, security, and efficiency nationwide. Customers trust us to provide a portfolio of turn-key systems, products, and services — including two-way radio communications, vehicle uplift, security video and access control systems, BDA/DAS, remote monitoring, GPS tracking, SCADA, dispatch, mass notification, and point-to-point wireless networks. Our more than 60,000 customers span industries such as public safety, commercial, manufacturing, education, healthcare, utilities, and government. In addition to being the largest Motorola partner in the U.S., MCA has strategic partnerships with over 1,000 major manufacturers to offer an extensive portfolio of products and technologies.
What We Believe
We are better together through the MCA Way: living our core values of Service First, Growth, Teamwork, and Safety. We take our work and customers seriously and believe our best work can be fun. A component of our business that embodies the MCA advantage is our “Service First DNA” culture. Service isn’t just a motto for MCA, it’s an integral part of who we are and goes beyond our customers to our employees, partners, shareholders, and communities.
NOTE: The above statements describe the general nature and level of work performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, and physical demands required of personnel so classified. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Mobile Communications America, Inc. is proud to be an Equal Opportunity workplace and is an Affirmative Action employer. We are committed to creating an inclusive environment that celebrates diversity. At MCA, we are “better together.”