What are the responsibilities and job description for the Dispatcher position at Mobile Air Inc.?
About Us
Mobile Air has been in business since 1972 (Over 50 Years), servicing everywhere from Bradenton, Sarasota, Venice and Myakka City. We offer same-day service from top-notch technicians that provide unparalleled customer service. We are looking for an experienced HVAC Technician to join our team. The ideal candidate will have a strong technical background and be knowledgeable in the installation, maintenance, and repair of HVAC systems. We're looking for exceptional service and maintenance technicians to deliver the most efficient, highest quality customer experiences in residential HVAC repair. We are busy all year round!
HVAC Dispatcher Responsibilities:
You will be responsible for managing the daily schedules of field technicians, coordinating service calls, and acting as the primary communication hub between customers and the service team. You will ensure that heating, ventilation, and air conditioning repairs or maintenance tasks are completed efficiently, safely, and in a way that maximizes company profitability.
Responsibilities:
- Receive and respond to all client inquiries and complaints.
- Reports any and all out-of-line conditions affecting customer satisfaction.
- Receives incoming requests for services and assigns for completion on a priority basis.
- Dispatch and manage the workload of assigned field technicians.
- Schedule all client site visits for non-service calls and maintenance visits.
- Manage approved repair work to ensure optimum client needs and maximize profitability.
- Invoice completed calls & jobs.
- Provide complete status reporting weekly for open calls.
Schedule:
- 8 hour shift
- Monday to Friday
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Benefits:
- Health insurance
- Paid time off
People with a criminal record are encouraged to apply
Experience:
- Dispatching: 1 year (Preferred)
Language:
- Spanish (Preferred)
Ability to Commute:
- Bradenton, FL 34212 (Preferred)
Work Location: In person
Salary : $18 - $22