Clinical Services Manager

Title: Clinical Services Manager Department: Clinical Services

Reports To: Director of Clinical Services

About the Role: The Clinical Service Manager is responsible for leading the implementation and clinical integration of VERDA/MMIC customer programs across healthcare systems. This role combines clinical expertise in Sterile Processing (SPD), deep knowledge of AAMI industry standards, and strong customer-facing skills to support hospitals in achieving compliance, operational efficiency, and improved instrument quality outcomes.

The position serves as a strategic partner to hospital leadership, Sterile Processing teams, Infection Prevention, and Facilities departments, ensuring customer programs are successfully deployed, adopted, and sustained.

Required Qualifications:

· Bachelor’s Degree, or equivalent to a trade school in the Healthcare industry.

· Minimum 5 years of experience in Sterile Processing, Clinical Services, Infection Control, or healthcare quality improvement.

· Strong working knowledge of ASNI AAMI standards (especially ST79 and ST108).

· Experience conducting clinical assessments or operational evaluations within hospitals.

· Proven ability to lead customer-facing implementations, ideally for Sterile Processing Departments.

· Strong presentation skills for customers and internal training related to industry standards.

· Ability to travel regularly, 50%

Essential Job Functions

· Lead the implementation of VERDA ST108 Water Quality Management Programs for customers.

· Collaborate SPD leadership, Facilities/Engineering, and Infection Prevention to align program goals with operational workflows.

· Provide ongoing customer support to ensure program sustainability and long-term adoption.

· Lead the onboarding and transition process for MMIC customers utilizing mobile SPD units, ensuring alignment with customer operational needs and vendor equipment trainings.

· Conduct comprehensive on-site troubleshooting assessments of Sterile Processing Departments, including:

a. Instrument reprocessing workflows

b. Water quality and steam quality practices

c. Equipment performance and environmental conditions

d. Compliance with current AAMI standards

· Document findings in a structured, professional assessment report.

· Provide actionable recommendations focused on risk reduction, regulatory compliance, and process optimization.

· Support customers with root-cause analysis for instrument damage, staining, wet packs, and sterilization quality issues.

· Deliver educational training programs to customers focused on AAMI standards (including ST79, ST108, and related guidance).

· Develop training materials, presentations, and customer education resources.

· Serve as a subject-matter expert for customers regarding sterile processing best practices and water/steam quality compliance.

· Support the commercial sales team by providing clinical value and expertise in the SPD space.

· Represent VERDA/MMIC at industry conferences, tradeshows, and customer events.

· Deliver educational presentations and clinical sessions related to sterile processing, water quality, and AAMI standards.

Physical Environment & Work Conditions

The physical and environmental requirements below represent the essential functions of the position and can be performed with or without reasonable accommodation:

· The regular schedule typically follows an 8-hour workday, Monday through Friday, with general availability expected between 8:00 AM and 5:00 PM Eastern. Occasional flexibility may be required.

· Office-based work includes extended periods of sitting, computer use, and detailed data review.

· Candidates living outside of Vermont will work remotely and are expected to maintain a professional home office environment that supports video conferencing, focused work, and the secure handling of customer information. MMIC provides all employees with a company-issue computer and mobile phone for business use.

· Field work requires regular travel to customer sites, approximately 50% of the time.

· The role may involve moving safely within mechanical rooms, utility areas, and healthcare environments.

· The role may require walking, standing, climbing stairs, bending, kneeling, and reaching.

These conditions reflect the typical demands of the role but do not exclude reasonable accommodation for qualified individuals.

This job description is intended to describe the general nature and level of work performed by persons assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Mobile Medical International Corporation reserves the right to amend or change duties and responsibilities as necessary.

Why Join Our Team

At VERDA/MMIC, you’ll have the opportunity to make a direct impact on patient safety and sterile processing standards across healthcare systems. This role blends clinical expertise, consulting, and leadership—positioning you as a trusted partner to hospital teams while advancing your influence in the industry. You’ll work with innovative programs, collaborate with experienced professionals, and contribute to meaningful improvements in compliance, efficiency, and care quality.

Available Accommodation

If you require a reasonable accommodation to apply for this job, participate in the selection process, or perform the essential functions of the role, please contact Jenna Hurd jhurd@mmicmedical.com for assistance. The successful candidate must be able to perform the essential functions of this job, with or without reasonable accommodation.

Pay: $115,000.00 - $125,000.00 per year

Benefits:

• 401(k)
• Bereavement leave
• Health insurance
• Paid holidays
• Paid sick time
• Paid time off

Work Location: Hybrid remote in Saint Johnsbury, VT 05819

Salary : $115,000 - $125,000