Desktop Engineer

Our client is a global technology-driven organization recognized for its cutting-edge platforms and commitment to operational excellence. They are currently seeking an Desktop Engineer to join their dynamic team. This role is primarily focused on providing first-line support to both internal and external users, ensuring every interaction delivers an exceptional experience.

This company is known for hiring top talent and fostering long-term career growth. The environment emphasizes collaboration, innovation, and professional development, with many internal promotion opportunities.

Position Summary

• Responsible for identifying, diagnosing, and resolving technical issues, while managing and monitoring incident response, change management, and recovery procedures.
• Collaborate closely with global and local teams, other infrastructure groups, and IT business partners to maintain seamless operations.
• Manage relationships with external vendors and coordinate technical support when needed.
• Deploy, manage, and document a wide range of systems, applications, and devices, using ServiceNow (or similar) for reporting and ticket tracking.
• Maintain flexibility to adjust work hours as needed and adapt quickly to evolving business priorities.

Minimum Experience

• Bachelor’s degree in Computer Science or related field preferred (or equivalent experience).
• Hands-on experience in technical support, vendor coordination, or field technician roles.
• Strong understanding of systems, network, and infrastructure operations.
• Experience troubleshooting issues related to network, storage, and databases.
• Familiarity with scripting and automation (Bash, Python, Shell).
• Excellent communication, analytical, and problem-solving skills with meticulous documentation habits.
• Ability to work independently and collaboratively in a fast-paced environment.
• Must be able to pass standard background checks.

MMD Services Inc. is an equal opportunity employer. All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage, or any other protected classification, in accordance with applicable federal, state, and local laws.