Assistant Project Manager

Our client is a global leader in luxury hospitality and travel experiences, operating a world-class portfolio of brands and destinations across the globe. Known for innovation, service excellence, and a strong people-first culture, they support a vast international network of hotels, partners, and travel professionals. This is an opportunity to join a highly visible global program that directly impacts thousands of users worldwide.

Our client is seeking a Project Coordinator / Junior Project Manager to support the execution and ongoing operation of a large-scale, global luxury travel agency program. This role provides hands-on project coordination, customer support, and light project management while partnering closely with Program and Project Managers, internal stakeholders, and third-party vendors.

The ideal candidate is organized, analytical, comfortable working independently, and enjoys supporting global initiatives with high visibility and impact.

Key Responsibilities:

• Provide day-to-day support to Program and Project Managers across multiple initiatives
• Independently manage lower-complexity / small projects from initiation through completion
• Create and maintain simple project schedules and track milestones and deliverables
• Track task completion and proactively follow up to ensure timelines are met
• Capture meeting minutes and distribute action items
• Document project risks, issues, and mitigation plans
• Maintain project documentation, schedules, status reports, budgets, and financial data
• Prepare and distribute project communications, announcements, and status updates
• Build strong working relationships with internal teams, vendors, and cross-functional partners
• Work with global colleagues and customers across multiple time zones
• Serve as a first point of escalation for program-related issues
• Provide support to a global customer base including travel advisors, hotel colleagues, and sales teams
• Monitor, document, troubleshoot, and resolve customer issues
• Capture user feedback and translate it into backlog updates or enhancement requests
• Log, track, and manage compliance-related issues and escalate when appropriate
• Perform data analysis and run program-related reports
• Create charts and graphs for presentations and stakeholder updates
• Update and maintain program web content using a content management system
• Maintain the internal program intranet site and publish reports to collaboration platforms
• Partner with third-party vendors on project efforts and marketing collateral creation
• Track vendor deliverables and ensure alignment with project goals

Qualifications & Experience:

Required

• Bachelor’s degree
• 3–4 years of project management experience supporting or coordinating mid-scale projects
• Strong understanding of project management fundamentals
• Ability to work independently and manage multiple priorities
• Strong analytical and problem-solving skills
• Excellent written and verbal communication skills
• Strong interpersonal skills with the ability to work across diverse teams and cultures
• Comfortable operating in a fast-paced, evolving environment
• Willingness to troubleshoot issues and see them through to resolution

Preferred

• Experience with project scheduling tools such as Microsoft Project
• Experience supporting global programs or customer-facing initiatives
• Familiarity with website content management tools

MMD Services Inc. is an equal opportunity employer. All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, in accordance with applicable federal, state, and local laws.