Quality Assurance Specialist

Quality Assurance Specialist

Pay Rate: $21.75 per hour
Schedule: Full-time, may include overtime, evenings, and some weekend hours
Work Environment: Onsite, office setting, fast-paced environment

A growing organization is seeking a detail-oriented Quality Assurance Specialist to support operational excellence across multiple functional areas. This role is responsible for conducting quality reviews, identifying performance trends, ensuring compliance with established standards, and driving continuous process improvement initiatives.

The ideal candidate will have strong analytical skills, experience in quality review environments, and the ability to work independently while maintaining high levels of accuracy and confidentiality. Experience in healthcare programs, government services, Medicaid, or CHIP environments is highly preferred.

Key Responsibilities

• Conduct quality reviews across multiple functional areas to ensure compliance with operational standards and procedures
• Perform objective, accurate, and concise quality assessments with a focus on continuous improvement
• Maintain a monthly quality score of 96% or higher and an approved challenge percentage below 5%
• Meet established productivity standards across all assigned functional areas
• Serve as a subject matter resource by maintaining a strong understanding of program operations and functional workflows
• Track trends, identify recurring issues, and recommend process improvements to enhance service delivery and quality outcomes
• Update and maintain quality monitoring systems to compile and track assessment data
• Assist with implementing and maintaining quality assurance processes, controls, and best practices
• Monitor and ensure staff complete required corrections from returned quality assessments
• Perform administrative tasks to support business objectives and quality team operations
• Support cross-functional departments as needed
• Contribute to special projects and additional duties as assigned

Qualifications

• Experience in government services, consumer services, health and human services, or equivalent relevant experience preferred
• Public sector healthcare experience strongly preferred
• Medicaid and/or CHIP program experience is a plus
• Previous quality assurance, auditing, compliance, or operational review experience preferred
• College degree is preferred

Required Skills

• Strong verbal and written communication skills
• Excellent interpersonal skills with the ability to work effectively in a team environment
• Strong analytical, organizational, time management, and problem-solving abilities
• Ability to produce highly accurate work under tight deadlines
• Self-motivated with strong initiative and the ability to manage multiple priorities
• Comfortable working in a fast-paced environment with changing processes and guidelines
• Ability to work independently while maintaining confidentiality of quality assessments
• Proficiency in Microsoft Word, Excel, and Outlook
• Ability to type a minimum of 30 WPM
• Bilingual skills preferred
• Strong commitment to service, empathy, and professional excellence

Physical Requirements

• Regularly required to sit and use hands for computer and office tasks
• Occasionally required to stand, walk, bend, kneel, crouch, or lift up to 10 pounds
• Must have close vision, color vision, and the ability to adjust focus

This is an excellent opportunity for professionals who thrive in quality-focused environments and are passionate about process improvement, operational excellence, and delivering strong business outcomes.

Throughout the past 35 years, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.

We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.

MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000 employees, working in 40 states, MMC is able to support all United States locations, and some international locations.

We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com

Benefits with MMC Group
MMC offers health insurance plans for our active candidates on assignment, including:

• Medical, dental, and vision coverage
• Life and disability insurance
• Additional voluntary benefits

Join MMC and enjoy the support of a team that values your well-being, both on and off the job!

MMC strives to ensure all job postings confirm details of the position, the rate of pay, and acknowledge that medical benefits are offered.

Get started on your career journey today! Apply to become a part of the MMC Team!

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.