Transaction Processor $20+/hr - Need ASAP!!

Transaction Processor Associate II – Customer Support & Data Processing

Location: East Hartford, CT

Pay: $20.69 per hour

Schedule: Monday through Friday, 8:30 AM to 5:00 PM

Employment Type: Full-Time | Day Shift | No Weekends

Position Overview

We are seeking a detail-driven Transaction Processor Associate II to support a high-volume public assistance program. This role combines data processing, eligibility review, and customer interaction, assisting families seeking financial support programs such as SNAP during summer months.

This is an ideal opportunity for professionals who thrive in structured environments, enjoy problem-solving, and can balance accuracy with productivity.

Key Responsibilities

• Process and submit denial letters accurately, following strict procedural guidelines
• Perform data entry and screen consumer applications within third-party systems
• Communicate with clients and stakeholders via phone and written correspondence
• Support inbound customer inquiries as needed, serving as a point of contact for program-related questions
• Accurately document all consumer interactions and case updates
• Maintain a strong understanding of program policies, procedures, and systems
• Meet or exceed daily productivity and quality standards, including adherence to Quality Assurance Plan (QAP)
• Ensure timely completion of tasks in alignment with contract and service level requirements
• Identify, document, and resolve discrepancies or data quality issues
• Navigate multiple systems to research and resolve inquiries efficiently
• Demonstrate professionalism and a positive attitude in all interactions
• Adhere to attendance policies and workplace guidelines
• Collaborate with internal teams to support overall program success

Minimum Qualifications

Candidates must meet at least two of the following:

• Associate's degree or higher from an accredited institution
• Minimum of 6 months experience in a call center or client-facing support role
• Experience processing transactions, eligibility verification, or similar administrative functions

Required Skills & Competencies

• Typing speed of at least 40 WPM with high accuracy
• Strong attention to detail and ability to identify and correct errors
• Ability to manage workload, prioritize tasks, and meet deadlines in a fast-paced environment
• Comfortable working with multiple systems and applications simultaneously
• Strong analytical and problem-solving skills
• Ability to work independently with minimal supervision after training
• Excellent verbal, written, and interpersonal communication skills
• Ability to maintain professionalism and composure in high-pressure situations
• Customer-focused mindset with strong conflict resolution skills
• Adaptability and flexibility in a structured, production-driven environment
• Proficiency with Microsoft Office and general computer systems

Work Environment

• Office-based setting
• Structured, production-focused environment with performance metrics
• Collaborative team environment with ongoing training and support

Why This Role

• Stable weekday schedule, no weekends required
• Opportunity to gain experience in government and public assistance programs
• Strong focus on training, quality, and career development
• Fast-paced environment ideal for individuals who enjoy measurable performance goals