What are the responsibilities and job description for the Bilingual Client Service Representative $20/hr position at MMC Group LP?
Bilingual Client Service Representative, Outreach (English/Spanish)
Oakland, CA
Pay: $20.00 per hour
Schedule: Monday through Friday, 8:00 AM to 5:00 PM
Assignment Length: 3 Months
Bilingual Required: English and Spanish
Are you passionate about helping your community and making a difference in people's lives? We are seeking a compassionate and outgoing Bilingual Client Service Representative, Outreach to educate and assist individuals with their healthcare coverage options.
In this role, you'll work directly with community members, local organizations, and healthcare partners to ensure beneficiaries understand their available health plan options and receive the support they need throughout the enrollment process.
Local candidates in the Santa Cruz area are strongly preferred.
What You'll Do
As a Bilingual Client Service Representative, you will serve as a trusted resource for community members by providing education, enrollment assistance, and outstanding customer service.
Responsibilities include:
- Conduct face-to-face outreach with individuals and community groups
- Present healthcare plan options during group presentations and one-on-one meetings
- Assist beneficiaries with enrollment, disenrollment, medical exemptions, and waiver requests
- Explain healthcare benefits and available managed care options
- Build positive relationships with county agencies, community organizations, and healthcare partners
- Participate in community events, health fairs, and outreach activities
- Enter enrollment information and maintain accurate records within the Customer Relationship Management (CRM) system
- Process enrollment documentation accurately and timely
- Provide status updates regarding enrollments, exemptions, and waivers
- Support new team members through guidance and training
- Review program materials and recommend process improvements
- Meet established productivity and quality goals
- Travel throughout Santa Cruz County and surrounding areas as needed
Qualifications
Required
- High school diploma, GED, or equivalent
- Fluent in both English and Spanish, including speaking, reading, and writing
- Valid California driver's license with current auto insurance
- Reliable transportation and willingness to travel throughout the assigned county
- Computer proficiency, including Microsoft Word, Excel, and PowerPoint
- Typing speed of at least 20 words per minute
- Excellent communication, customer service, and organizational skills
- Ability to manage multiple priorities in a fast-paced environment
- Ability to work independently and as part of a collaborative team
Preferred
- Six months or more of customer service, human services, healthcare, or public-facing experience
- Community outreach, public speaking, teaching, marketing, or presentation experience
- Experience working with diverse and underserved populations
- Knowledge of public assistance or healthcare programs
What We're Looking For
The ideal candidate is:
- Friendly and compassionate
- Comfortable speaking with individuals and large groups
- Passionate about helping others navigate healthcare services
- Highly organized and detail oriented
- Culturally sensitive and able to communicate effectively with diverse populations
- Dependable, professional, and self-motivated
Physical Requirements
- Ability to remain seated or standing for extended periods
- Ability to occasionally lift and carry up to 25 pounds
Work Environment
- Office-based environment with regular travel throughout the community
- Frequent interaction with beneficiaries, county agencies, and community organizations
- Attendance at community events and health fairs as needed
Why Join Us?
- Make a meaningful impact in your local community
- Monday through Friday schedule with evenings and weekends off
- Gain valuable experience in healthcare outreach and community engagement
- Work alongside a supportive team dedicated to improving access to healthcare
If you're bilingual, enjoy connecting with people, and want a career where your work truly makes a difference, we'd love to hear from you. Apply today!
We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000 employees, working in 40 states, MMC is able to support all United States locations, and some international locations.
We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com
Benefits with MMC Group
MMC offers health insurance plans for our active candidates on assignment, including:
Medical, dental, and vision coverage
Life and disability insurance
Additional voluntary benefits
Join MMC and enjoy the support of a team that values your well-being, both on and off the job.
MMC strives to ensure all job posting confirm details of the position, the rate of pay, and acknowledge medical benefits are offered.
Get started on your career journey today! Apply to become a part of the MMC Team!
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
Salary : $20