Administrative Radiology Scheduling Specialist

The Radiology Scheduling Specialist plays a crucial role in ensuring the efficient operation of the radiology department by managing appointment scheduling, patient communications, and administrative tasks. This position acts as a vital link between patients, radiologists, technologists, and other healthcare professionals to facilitate timely and accurate diagnostic imaging services.
Key Responsibilities

• Schedule and confirm patient appointments for various radiological exams.
• Welcome patients, families, caregivers, and visitors warmly; answer phones and handle messages professionally.
• Coordinate imaging procedures across multiple modalities such as X-ray, CT, and MRI.
• Optimize daily workflows to minimize patient wait times and maximize equipment utilization.
• Assist patients and caregivers with completing necessary paperwork including medical history, medications, and insurance information.
• Maintain accurate patient records and imaging documentation.
• Verify insurance coverage and obtain required authorizations.
• Support billing processes and claims submission as needed.
• Provide clear instructions regarding exam preparation and follow-up care.
• Communicate effectively with radiologists, technologists, and nursing staff.
• Ensure compliance with HIPAA and safety protocols.
• Manage inventory and order supplies for the department.
• Respond promptly to imaging requests, gathering all necessary information.
• Build strong relationships with referring healthcare providers and prepare required documentation in compliance with regulations.
• Adapt to changing patient schedules and provide appointment reminders.
• Assist patients with way-finding and transportation when necessary.
• Maintain a positive, service-oriented attitude with patients, families, staff, and coworkers.
• Help orient new staff, volunteers, and students.
• Monitor office supply levels and contribute to cost reduction and productivity improvements.
• Perform light housekeeping to maintain a clean environment.
• Demonstrate flexibility and resourcefulness in a fast-paced, dynamic setting.

Education and Experience
High school diploma or GED required. Preferably two years of experience in a medical office or radiology environment.
Requirements

• Familiarity with medical terminology and insurance processes.
• Experience with radiology information systems (RIS) and electronic health records (EHR).
• Proficiency in Microsoft Word, Excel, Windows, and Outlook.
• Strong organizational skills with the ability to prioritize and work independently.
• Effective written and verbal communication skills.
• Ability to present information clearly in one-on-one settings.
• Flexibility and willingness to learn and adapt for efficient department operations.
• Problem-solving skills for standardized situations.
• Attention to detail and accuracy.
• Ability to relate professionally and cooperatively with others.
• Capability to perform essential job functions with or without reasonable accommodations.