Senior Installation Field Engineer

We're looking for a technically skilled, people-friendly Installation Engineer who thrives in dynamic environments and isn’t afraid to hit the road — or the skies. This role is perfect for someone who has technical management experience, enjoys problem-solving, working with hardware, and representing a company with pride and professionalism. You’ll oversee a team of onsite technicians supporting the VA’s EHRM deployment and training project. This role combines strong technical skills with an emphasis on delivering a high level of customer service. This role will also require management of workload to include setup of equipment at various training sites, verifying each computer has the most current VA computer image, computer is available for scheduled security scans and update, Active Directory assignment for training use, configure network connectivity in the training room, and computer peripherals are installed at each training seat. You will be responsible for baseband network Connectivity-Configuration, Management, Issue Resolution Internet Connectivity- Configuration, and Issue Resolution as well as Wi-Fi hardware configuration/management. Will be responsible for hardware start-up, imaging, configuration, updating, naming, break/fix, and issue resolution. You will be managing inventory and network connectivity at each training site ensuring connectivity during all training sessions.  You will be responsible for support during installations and ongoing support for issue resolution, potential for onsite support tasks, and you will be operating with limited supervision.  

You Have:

• 5 years of experience with designing, analyzing, configuring, or troubleshooting IP networks
• Experience in managing technical teams
• Experience with Wi-Fi hardware - Configuration, Management, and Issue Resolution
• Experience with network hardware - Install, Configuration, Management, and Issue Resolution
• Will need to consistently traverse around the site campus/training sites transporting equipment to various office buildings and frequently stoop, crouch, and reach to setup/remove computers/pull cords under desks and in server closets
• Must be able to unpack/re-pack, move, and install pallets of IT equipment with each item weighing up to 50 pounds with no restrictions  
• Experience with hardware and software support, troubleshooting, system imaging, hardware break-fix support (i.e. laptops, desktops, and printers), refresh, upgrade, and deployment projects as well as excellent customer service skills
• Possession of excellent written and verbal communication skills
• Experience writing reports/deliverables
• Familiar with network technologies analyzing network traffic and determining network issues
• Able to travel up to 50% of the time and meet travel requirements
• Must have personal transportation available during work hours 
• Bachelor’s degree in computer science, Information System, Information Technology, or Equivalent and 10 total years of experience; or 18 total years of experience in lieu of a degree

Nice If You Have:

• Possession of strong critical thinking and error assessment capabilities
• Public Trust Clearance​
• Experience with Microsoft windows desktop deployments
• Experience as IT helpdesk Tier 2

NOTE: Travel will typically be for 1-4 weeks at a time. Travel is in support of the VA's EHR deployment and training requirements. This position requires frequent travel by vehicle and must be able to drive safely and navigate a variety of routes.  Must possess a valid driver’s license. Occasional air travel may also be required.  When not on travel the staff member will work at the local VA doing daily helpdesk/system administrator/network onsite tasks.