What are the responsibilities and job description for the Trusted Health position at MKKH?
Overview
Director of Business Operations leading 5 teams and 20 direct reports managing 300 contractors. Reduced OPEX 30-50% through offshore partnerships while building enterprise GTM strategy for healthcare marketplace. Led strategic initiatives, analytics, and operational enablement during pandemic growth.
Responsibilities
KPIs Owned: OPEX reduction, contractor productivity, GTM pipeline, Salesforce efficiency, team retention
Global Workforce Transition 300 contractors managed manually created operational inefficiencies and unsustainable cost structure. Architected systematic offshore transition with 4 BPO vendors, reducing OPEX 30-50% while maintaining service quality.
Enterprise GTM Strategy Marketplace lacked systematic approach to enterprise client acquisition and revenue optimization. Built enterprise sales capability with 500 prospect targeting, dynamic pricing, and structured sales organization.
Salesforce Workflow Automation Manual CRM processes created transaction delays and limited scalability during rapid growth. Restructured Salesforce objects and workflows, reducing transaction close time by 1-2 days.
Strategic Revenue Initiatives Pandemic growth required systematic approach to revenue optimization and operational efficiency. Led 15 quarterly technical projects driving systematic revenue improvements through process automation.
Tags: Director of Operations, Revenue Operations, Business Operations, Team Management, Offshore Strategy, Enterprise Sales, Salesforce Administration, Process Optimization, Strategic Initiatives
Director of Business Operations leading 5 teams and 20 direct reports managing 300 contractors. Reduced OPEX 30-50% through offshore partnerships while building enterprise GTM strategy for healthcare marketplace. Led strategic initiatives, analytics, and operational enablement during pandemic growth.
Responsibilities
KPIs Owned: OPEX reduction, contractor productivity, GTM pipeline, Salesforce efficiency, team retention
- Led Operations Division with 5 teams, 20 reports, 300 contractors
- Reduced OPEX 30-50% through strategic offshore partnerships with 4 BPO vendors
- Built enterprise GTM strategy enabling 500 prospect targeting
- Executed 15 technical projects quarterly driving revenue optimization
Global Workforce Transition 300 contractors managed manually created operational inefficiencies and unsustainable cost structure. Architected systematic offshore transition with 4 BPO vendors, reducing OPEX 30-50% while maintaining service quality.
Enterprise GTM Strategy Marketplace lacked systematic approach to enterprise client acquisition and revenue optimization. Built enterprise sales capability with 500 prospect targeting, dynamic pricing, and structured sales organization.
Salesforce Workflow Automation Manual CRM processes created transaction delays and limited scalability during rapid growth. Restructured Salesforce objects and workflows, reducing transaction close time by 1-2 days.
Strategic Revenue Initiatives Pandemic growth required systematic approach to revenue optimization and operational efficiency. Led 15 quarterly technical projects driving systematic revenue improvements through process automation.
Tags: Director of Operations, Revenue Operations, Business Operations, Team Management, Offshore Strategy, Enterprise Sales, Salesforce Administration, Process Optimization, Strategic Initiatives