What are the responsibilities and job description for the Inside Sales & Support Specialist position at MK Search?
Inside Sales & Sales Support Specialist, Engineering Plastics
MK Search is partnering with a global manufacturer of high-performance engineering plastics to hire an Inside Sales & Sales Support Specialist for its US office in Farmington Hills.
Its materials go into automotive, electrical/electronics, industrial and consumer products around the world. This is a new hire for a growing US team. You'll be at the centre of the commercial operation, working with Sales, Supply Chain, Customer Service and Finance to keep distributors and customers well supported.
What you'll do
- Handle day-to-day communication and support for distributors and customers
- Support inside sales: answer customer questions and follow up
- Prepare, maintain and analyse sales forecasts, monthly sales reports and other sales operations reporting
- Manage pricing, including price registrations, updates and upkeep in internal systems
- Support credit management, working with Accounting and Finance
- Keep customer, contract, pricing and sales records accurate in Salesforce
- Support sales administration and order management in SAP
- Process sales information and paperwork accurately and on time
What we're looking for
- 2 years in sales support, inside sales, sales operations, distributor management or a similar role
- Experience with Salesforce, SAP or similar CRM/ERP systems (preferred)
- Advanced Excel skills, including VLOOKUP/XLOOKUP and pivot tables
- Strong attention to detail, with good analytical and problem-solving skills
- Clear written and verbal communication, and comfort working with many different teams
- Able to juggle several priorities and meet deadlines in a fast-paced environment
- Bachelor's degree, or equivalent education and experience
- Experience in chemicals, plastics, automotive or manufacturing is a plus but not required
What's on offer
- $85,000–$90,000 base salary
- Full benefits package
- Hybrid schedule: 3 days in the office, 2 remote
- No business travel
- A stable, long-term role with a global manufacturer
Salary : $85,000 - $90,000