Manager, Client Success

At MJH Life Sciences our success is measured by your success! If you set your standards high and want to contribute to a winning team, we’ll provide you with every opportunity to help grow our company and your career. Our associates come from all backgrounds, sharing one key quality: determination to succeed. We value being Service Focused, having a Passion for Winning, Innovation, Respect, Integrity, and Teamwork. Nothing means more to us than hiring people with these attributes. If you believe you’re right for the job, this is the place to prove it!

Who We Are

A media company dedicated to connecting people with valuable information, resources, and tools that empower them to proactively manage their health and improve their lives.

Strategy

Reach our clients’ marketing goals through our national network of media solutions.

The Mesmerize Way

Integrity: Respect, honesty and trust are our constant compass.

Partnerships: We build long-term relationships to produce tangible results.

Agility: Our networks and products deliver national scale and regional impact. We nimbly and creatively work to optimize every opportunity.

Innovation: Our experience, data, and technology drive differentiated outcomes.

Elevate: Consistently exceed expectations with unsurpassed client service.

Job Summary/Objective

As a Client Success Manager (Sales Operations), you will manage the start-to-end Health Care Media program lifecycles. This includes (but is not limited to) preprogram proposal creation, execution management, tracking and measurement, proof of performance- to ensure a successful implementation of the contracted program. You will partner with the Sales team to offer ongoing support throughout the client relationship with a focus on delivering an exceptional level of client service throughout the program lifecycle. You will bridge the gap of the client responsibilities internally, liaising with the various operational, data and marketing teams to facilitate timely completion of relevant client tasks. Also, you will work to improve the Mesmerize platform based on client and individual feedback evolving the client success department in an innovative fashion.

Responsibilities

• Project manage cross-functional work streams, serving as the internal and external primary point-of-contact for campaign execution and management
• Pull, analyze, and present inventory for all proposals insuring that such are 100% accurate, provide options for upside growth, analyze past programs and client trends, and maximize sales opportunities.
• Take responsibility for ensuring timeliness and completion of all expected deliverables and manager expectations of key players accordingly
• Lead every aspect of the post-sale client relationship; onboarding, training, demos, regular check-ins, road-map priorities and building retention strategies
• Collaborate with the Sales and Data teams to provide the necessary pre-sale proposal generation support
• Head up client discussions on tactic capabilities and creative best practices
• Facilitate a customer feedback loop to improve client relationship methods
• Partner with internal teams across the Client Success department to help improve work-flow practices and develop innovative streamlined processes
  
  

Skills And Qualifications

• 3 years of experience in digital and traditional media (Planning/Project Management)
• 1.5 years of client-facing experience in pharma media or advertising is required
• Thorough understanding of media, advertising, and marketing
• Advanced proficiency in Excel for data manipulation, analysis, and reporting
• Computer proficiency in Microsoft Office and PowerPoint, Salesforce
• Experience with data visualization tools such as Salesforce reporting/CPQ
• Ability to work with large and complex data sets, perform data cleaning, and extract insights to inform decision making
• Knowledge of statistical analysis and ability to conduct comparative testing and create scenarios to optimize campaign performance
• Experience with project management software such as Trello and Workday to manage timelines and deliverables related to data-driven initiatives
• Demonstrated project management skills with the ability to operate under pressure to meet tight deadlines
• Good team player with desire to work collaboratively with sales and operations
• Self-motivated, energetic, and strongly initiative driven
• Strong communication skills; both verbally and in writing
  
  

MJH Life Sciences provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. All employees of MJH Life Sciences are employed “At Will.” This means that either the employee or the Company is free to end the employment relationship at any time, for any reason, with or without cause and with or without notice.