What are the responsibilities and job description for the Program Manager position at Mixteco Indigena Community Organizing Project?
Summary
The Health Resource Navigation Program Manager supervises a team of 3-4 staff members who provide case management support to Indigenous individuals and families from Oaxaca, Guerrero, and Puebla. The goal of this program is to facilitate access to health services, assist with enrollment, and help clients obtain health benefits. The Program Manager is part of the leadership team and the core team at MICOP.
Responsibilities
- Manage the Health Resource Navigation program and case workers.
- Supervise outreach workers who provide support and enrollment assistance to families.
- Ensure that quality services are provided to families and that goals are met according to the Health Resource Navigation contracts.
- Serve as the primary contact for Health Resource Navigation.
- Provide training to the team of navigators.
- Prepare and/or supervise reports for the county and those required by MICOP directors.
- In collaboration with the Program Director, monitor expenses and ensure that funds are used according to budgets.
- Represent MICOP in the community.
- Participate in the MICOP leadership team, assist with monthly meetings, and share responsibility for operating the main office in Oxnard (answering phones, participating in cleaning, answering the office door).
- Conduct outreach to individuals and families to offer MICOP classes and workshops.
- Contribute to creating an environment where clients feel welcome and included.
- Search for information and prepare reports using the computer.
- Meet with the Program Director for program updates or needs.
- Participate in training offered by MICOP.
Create content about the program for social media and Indigenous Radio. Support the navigators in their work (reporting changes, assisting families, handling requests, renewals).
- Follow up and provide referrals to other necessary resources (medical appointments, food, mental health services).
- Other duties as assigned.
Required Skills
- Fluent in English and Spanish.
- Previous experience assisting clients in healthcare settings.
- Ability to provide superior customer service.
- Proficiency in data management.
- Excellent communication skills with diverse groups of people.
- Computer skills - MS Office Suite and Google Workspace.
- Commitment and dedication to the project.
- Ability to work in a team and collaborate with colleagues.
- Ability to meet goals and manage time effectively.
- Ability to work flexibly, including evenings and weekends.
- Must have own transportation.
Experience
- Bachelor's degree or equivalent work experience.
- 3 years of experience supervising employees.
- Experience working with the community.
MICOP IS AN EQUAL OPPORTUNITY EMPLOYER All qualified applicants will be considered for employment without discrimination based on race, religion, gender, gender identity, sexual orientation, national origin, disability, protected veteran status, or any other status protected by applicable law.
Job Type: Full-time
Pay: $26.00 - $30.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $26 - $30