Client Service Manager or AVP

Responsibilities

• Perform KYC onboarding, including fund client (i.e. Cayman fund clients) onboarding, preparing client agreements and account openings/closing.

• Execute pre-acceptance and onboarding processes for new custody client accounts.

• Investigate and respond to client inquiries and provide training to clients on Custody systems if required.

• Utilize vendor applications, in-house systems and EUC tools to manage daily work.

• Provide performance metrics, KPIs and regulatory reporting data related to custody clients, accounts and their transactions.

• User Acceptance Testing of custody systems.

• Support RCSA related work and audits while collaborating with Compliance, Risk and the Business Managers to provide deliverables.

•Based on changes in the business work environment, job responsibilities can change, and additional functions and tasks may be added or removed accordingly. Additionally, this position will perform other duties as required, and participate in special projects as deemed necessary and appropriate by Management.

Skills & Requirements

Education: Bachelor’s degree.

Experience: 4-8 years of relevant work experience (title dependent on experience).

• Candidate must have solid understanding of securities industry in one of following fields (KYC onboarding, Custody operations).

• Exposure to various custody systems, custody client web portals.

• Experience handling Japanese institutional clients.

• Experience handling client custody agreements, fee schedules, fee invoicing.

• Candidate must be flexible to work overtime from time to time as business requires.

• Must be detail oriented, organized, and a fast learner.

• Proficiency in Microsoft Excel, Microsoft PowerPoint, Microsoft Access.

• Ability to multi-task (handling regular duties while working on projects).

• Previous supervisory experience required.

• Bi-lingual in English and Japanese is recommended due to working directly with Japanese clients.

The typical base pay range for this role is between $85K-$115K depending on job-related knowledge, skills, experience and location. Additionally, our Employee Benefit Program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, 401(k) retirement and savings plan, educational assistance and training programs, paid maternity and parental bonding leave, and paid vacation, sick leave, and holidays.

Mitsubishi UFJ Trust and Banking Corporation, New York Branch ("MUTB-NY") is an Equal Employment Opportunity Employer.

If you are interested in applying, please provide your resume to: careers.mutb@ny.tr.mufg.jp.