Channel Account Manager - Remote- Washington, Oregon, Idaho based opportunity

At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience.

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Overview

The Channel Account Manager (CAM) plays a mission-critical role in accelerating Mitel’s enterprise growth across Unified Communications, Contact Center, device modernization, and emerging AI-driven customer experience capabilities. This role is focused on elevating strategic partners, expanding Mitel’s presence in large enterprise accounts, and driving aggressive modernization, migration, and CX transformation initiatives.

This is a Remote role supporting strategic partners across Washington, Oregon, and Idaho.

Responsibilities

• Build and execute joint business plans that position partners to lead large-scale UC, Contact Center, and AI-enhanced CX modernization projects including NEC, Avaya, and legacy platform displacements.
• Drive partner focus toward high-value enterprise use cases: cloud-ready migrations, multi-site communications refresh, advanced CX workflows, and hybrid workforce optimization.
• Lead strategic planning cycles with partner executives to sharpen go-to-market alignment, pipeline development, and CX opportunity identification.
• Deepen partner capability across Mitel’s enterprise portfolio—MiVB, MiCC, Mitel CX, device portfolio, and AI-assisted capabilities such as conversation insights, routing intelligence, workforce optimization, and automation.
• Deliver targeted enablement sessions that elevate partner confidence in selling and deploying enterprise-grade UC CX solutions.
• Coach partners on positioning Mitel’s modernization roadmap, customer-experience differentiators, and AI-supported enhancements that improve customer engagement and operational efficiency.
• Lead advanced joint sales motions—customer discovery, competitive takeout strategy, solution alignment, and executive presentations—on enterprise UC and CX opportunities.
• Strategically engage Mitel resources including Sales Engineering, field marketing, CX overlay teams, and executive sponsors to accelerate partner-led wins.
• Drive aggressive adoption of Mitel incentives and programs designed to expand enterprise footprint, accelerate CX refresh cycles, and modernize aging voice infrastructures.
• Own revenue, pipeline velocity, CX/AI adoption metrics, and partner advancement within the Mitel Global Partner Program.
• Coordinate seamless engagement with post-sales organizations to ensure high-quality delivery, especially for complex enterprise CX and automation projects.
• Resolve partner issues and sales conflicts swiftly, ethically, and in alignment with Mitel rules of engagement.
• Align partner field teams to key enterprise campaigns, regional events, customer workshops, and modernization initiatives.
  
  

Requirements

• Bachelor's degree preferred; or high school diploma equivalent work experience.
• 7 years of sales experience, with at least 5 years in enterprise-focused telecommunications, UC, Contact Center, or CX technology.
• Proven success with channel-led enterprise sales, competitive displacement strategies, and large transformation engagements.
• Demonstrated experience with UC/UCaaS, Contact Center platforms, workflow automation, analytics, or AI-supported customer experience technologies.
• Strong proficiency with Salesforce or similar CRM tools, forecasting, and partner pipeline management.
• Deep understanding of enterprise communication and CX modernization trends, including AI-assisted workflows, digital interaction channels, mobility, and multi-site deployment models.
• Ability to articulate strategic business value to partner executives and enterprise customer leadership (CIO, COO, Customer Experience Officers, and IT decision-makers).
• Excellent presentation, communication, and executive relationship-building skills.
• Highly strategic thinker capable of influencing partner behavior, driving alignment, and shaping enterprise GTM motions.
• Self-directed, highly motivated, and effective at managing complex partner ecosystems in a fast-paced environment.
  
  

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60% / 40%

Mitel offers a comprehensive benefit program which includes affordable Medical, Dental, Vision, Life and Disability Insurance, Matching 401(k) plan, Paid time off (holiday, vacation and sick), Employee Assistance Program, Reward and Recognition Programs and more! Benefits may vary based on full-time or part-time employee status.

At this time, we are not offering sponsorship for US work authorization for any new job applicants.

For more information, visit Why Mitel or follow us on LinkedIn here.

Mitel is committed to achieving workforce diversity and creating an inclusive working environment. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.

Mitel provides equal opportunities to all applicants and employees. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, national origin, sexual orientation, ancestry, sex (including gender identity, pregnancy, childbirth, or related medical condition), parental status, age, religion or religious belief, creed, disability, medical condition, genetic information, marital status, citizenship status, military service, political affiliation, or any other characteristic protected by state, federal law, or local ordinance.

These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, demotions, transfers, compensation changes, training, career development programs, layoffs, and terminations.

The Affirmative Action Plan is available for viewing to any employee or applicant for employment upon request.