What are the responsibilities and job description for the Subaru Service Business Development Center Associate position at Mitchell Subaru?
Mitchell Subaru, North America's first Subaru dealership, is seeking a qualified, energetic individual for a Customer Service position in our Customer Concierge Department. Candidates must possess effective communication skills, have a strong customer service and/or sales background, and excellent organizational skills. Position includes Internet lead management, inbound and outbound calls, and appointment booking and confirmation. Previous experience in a call center and/or automotive franchise is beneficial but not required. Strong communication skills (phone and email) and basic computer and organizational skills are required.
Responsibilities:
- Address customer inquiries on Subaru products and maintenance services.
- Use Customer Relationship Management software (CRM) to develop and maintain relationships with new and existing clients
- Use all available communication channels to book sales and service appointments.
- Maintain professional appearance and representation of the organization.
- Assist with reception routing of inbound calls to the dealership during high call volume times.
Qualifications:
- Previous experience in sales, customer service, or other related fields
- Must have positive outgoing personality and an eagerness to advocate our products and services
- Ability to build rapport with clients
- Bilingual skills highly beneficial
- Ability to work independently on daily tasks
- Excellent written and verbal communication skills
- Willingness to collaborate with management to regularly assess and improve processes
- Availability for every other weekend and second shift coverage
- Professional appearance and demeanor
Job type: Full-time. Hourly wage plus commission.
Required education: High school diploma or equivalent