Senior Operations Business Analyst

The Senior Operations Analyst will build the reporting foundation that enables proactive, data-driven management across all branches. This role centralizes operational and financial reporting—monthly branch-level financials, billable hours, backlog, and revenue forecasts—and transforms disparate data inputs into clear dashboards and automated reporting packages used by branch leaders, Finance, and the COO.

Major Responsibilities/Activities

• Aggregate, clean, and analyze operational and financial data provided by Finance, Operations, and branch leaders.
• Build and maintain dashboards for monthly branch-level performance.
• Produce monthly/weekly reporting packages for leadership.
• Standardize reporting formats and KPI definitions.
• Identify opportunities to automate reporting workflows.
• Support COO, Finance, Lab Managers, and Shared Services organization with operational insights.
• Build reporting templates, SOPs, and repeatable processes.
• Conduct ad hoc analysis in operations, procurement, fleet, real estate.
• Partner with AI & Digital Strategy on modernization of reporting.
• Support change management and user adoption of dashboards.
  
  
  

Minimum Requirements

• 3–5 years’ experience in operations/ business/ financial analytics.
• Advanced Excel skills.
• Experience with BI tools (Power BI, Tableau).
• Experience as a Management Consultant preferred
• Ability to use SQL/Python preferred.
• Strong communication and data visualization skills.
• Detail-oriented, structured, organized.
  
  
  

Success Metrics

• Centralized dashboards are adopted across the business.
• Automated reporting processes that reduce manual workload.
• Improved visibility into branch-level metrics.
• Reporting accuracy and timeliness meets leadership expectations.
  
  
  

MISTRAS Group, Inc. is committed to equal employment opportunity. Employment decisions including initial hiring and all matters involving the terms and conditions of employment will be made without regard to any protected class under applicable law. If hired, the employment relationship is “At-Will,” which means that employment can be terminated at any time, and for any reason, at the option of either the Company or the employee. Please direct questions about these policies to a MISTRAS Group, Inc. Human Resources representative.

By submitting & signing , I hereby understand and agree to the terms and conditions of employment as outlined above. I certify that the responses and information provided in this application (including any other supporting documentation such as a cover letter, resume, or transcript) are true and accurate to the best of my knowledge. I understand that misrepresenting or omitting information requested is cause for dismissal at any time, without notice. I hereby give the Company permission to contact schools, previous employers (unless otherwise indicated), references, and others disclosed in my application.

Note To Applicants

Smoking is prohibited in all indoor areas of the Company. Employees may use designated smoking areas (if established) in accordance with applicable state and local law.

Rhode Island Applicants: The Company is subject to Chapters 29-38 of Title 28 of the General Laws of Rhode Island, and is therefore covered by the state’s workers’ compensation law.

Initial (if applicable): Massachusetts Applicants: I understand that it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Initial (if applicable): Maryland Applicants: I UNDERSTAND THAT UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT ANY INDIVIDUAL SUBMIT TO OR TAKE A POLYGRAPH OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.