• Bonus based on performance
• Health insurance
• Paid time off

• Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company
• Good communication with the client is essential! The ideal client care representative has a courteous and pleasant demeanor, whether on a phone call or not
• Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time
• Notifies clients ahead of time if the electrician is not going to arrive at their home within the scheduled time window
• Calls Agreement Membership clients, as scheduled service appointments should be booked to make up for any shortfall of repair calls

• Strong verbal and written communication skills.
• Basic computer skills; ability to learn and use dispatching / scheduling software.
• Able to multitask, stay organized, and handle changing priorities.
• Reliable attendance, punctuality, and professionalism.
• Good interpersonal skills—team player mindset.
• Ability to pass background check and drug screening.

• Previous experience in customer service or call taking/ dispatch roles.
• Familiarity with scheduling, routing, or dispatch tools (e.g., ServiceTitan or similar).
• Some experience handling phone calls in a busy environment.
• Knowledge or interest in electrical/ home service industry (but not required).

• Fast‑paced environment, especially during high demand / emergency or after storms.
• Office‑based role with phone/computer use.
• May require shift work (evenings, weekends, holidays) depending on service hours.

• High school diploma or equivalent required
• Above-average verbal and telephone communication skills are essential
• Must have good computer software skills
• Prior customer service experience preferred

Join the Mister Sparky Team!

We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It’s true, our employees come first! How do we prove it? First things first.

So, if you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you!

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Mister Sparky Corporate.