What are the responsibilities and job description for the Customer Support Call Taker position at Mister Sparky of Toledo and Dayton, OH?
Benefits:
- Health insurance
- Paid time off
- 401(k)
- 401(k) matching
- Dental insurance
- Bonus based on performance
Join Our Team of Professional Electricians
Do you value professionalism and punctuality? Do you want to work with the best pros in the electrical industry? Then you could be a candidate for Mister Sparky. If you value a rewarding career and would like your customers to be genuinely satisfied, you’ll be fit for our team! Opportunities for professional electricians and customer service professionals are now available across the country.
JOB SUMMARY
A Mister Sparky client care representative answers incoming client telephone calls and assists with the supervision and dispatching of all scheduled service and maintenance calls. Reports to the Call Center Manager.
JOB DUTIES
- Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company
- Good communication with the client is essential! The ideal client care representative has a courteous and pleasant demeanor, whether on a phone call or not
- Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time
- Notifies clients ahead of time if the electrician is not going to arrive at their home within the scheduled time window
- Calls Agreement Membership clients, as scheduled service appointments should be booked to make up for any shortfall of repair calls
- Confirmation of next day appointments
Requirements (Entry Level)
Must‑Haves:
Must‑Haves:
- Strong verbal and written communication skills.
- Basic computer skills; ability to learn and use dispatching / scheduling software.
- Able to multitask, stay organized, and handle changing priorities.
- Reliable attendance, punctuality, and professionalism.
- Good interpersonal skills—team player mindset.
- Ability to pass background check and drug screening.
Nice to Have:
- Previous experience in customer service or call taking/ dispatch roles.
- Familiarity with scheduling, routing, or dispatch tools (e.g., ServiceTitan or similar).
- Some experience handling phone calls in a busy environment.
- Knowledge or interest in electrical/ home service industry (but not required).
Working Conditions
- Fast‑paced environment, especially during high demand / emergency or after storms.
- Office‑based role with phone/computer use.
- May require shift work (evenings, weekends, holidays) depending on service hours.
- Included in on call rotation.
MINIMUM REQUIREMENTS
- High school diploma or equivalent required
- Above-average verbal and telephone communication skills are essential
- Must have good computer software skills
- Prior customer service experience preferred
Work schedule would be Monday to Friday 9am to 5:30pm, with on call rotation approximately 1 day per week and weekend rotation with the call taking team.
Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Mister Sparky Corporate.