What are the responsibilities and job description for the Electrical Service Manager position at Mister Sparky of Shelton, CT?
Benefits:
- Flexible schedule
- Free uniforms
- Opportunity for advancement
- Training & development
Join Our Team
A growing, established, and reputable company has an immediate opportunity for a Electrical Service Manager. This position will be responsible for leading a team of service technicians in service repair and installing residential electrical. The successful candidate will have Three to Five (3 to 5) years of experience in running a service division of an electrical contractor.
About Us
Mister Sparky Electric is a fast-growing, highly rated electrical company serving residential clients throughout New Haven & Fairfield area. We’re known for our strong processes, excellent customer service, and commitment to safety and quality. We’re expanding our team and seeking a motivated, Electrical Service Manager to help drive company growth and keep our install team busy.
Essential Functions:
- Ensures the team follows all electrical codes and standards.
- Suggests ways to increase revenues and efficiency.
- Determines the work schedule and assignments.
- Completes installations and repairs as needed.
- Oversees training and scheduling of both journeyman and apprentice electricians, which involves determining how to best use and grow each employee.
- Prepares bids for jobs that require estimates and ensure that the job runs on or below.
- Provides ongoing technical guidance and support to the team of electricians.
- Field Visits with technicians to help diagnose and troubleshoot complicated electrical issues and provide viable solutions.
- Hold technicians accountable to processes, refine procedures where needed and drive consistent remarkable customer experiences.
- Deals with difficult customers and customer complaints.
- Coordinates logistics for materials and equipment needed to complete the job.
- Coordinates with other departments for labor, material, and equipment resources.
- Attend weekly management accountability meetings.
- Assists in the performance review and development planning of personnel.
- Investigates accidents and other safety related issues and takes corrective action as needed.
- Work closely with the Office Administrator and ensure that invoices are generated and distributed to customers.
- Holds departmental meetings on a weekly basis.
- Assists in the collection of past due accounts in working with the office manager.
- Analyzes service productivity and recommends changes to improve customer service and profitability.
- Develops and implements a marketing plan which promotes new and repeat business.
- Responsible for managing all labor, materials, and equipment costs on a job, and for the overall department as it relates to the company’s profit and loss.
- Undertake other duties as assigned by Management.
Essential Qualifications:
- Educational and experience requirements include a high school diploma and a journeyman’s electrician license.
- Previous sales and management experience of Three to Five (3 to 5) years in the electrical contracting industry.
- Strong technical knowledge with the ability to read and understand technical specifications.
- Strong computer skills and proficient with MS Office products.
- Able to think creatively and solve problems.
- Ability to work under pressure and handle stress.
- Proven ability to coach and develop others.
- Ability to comprehend, summarize, edit, and analyze data.
- Must be well organized, and a self-starter.
- Demonstrates project management and problem-solving skills.
- Excellent customer service skills.
We are a recognized growing company in the industry yet small enough so that you will be recognized for the contributions you make. We are proud of our exciting and fast-paced working environment.
Salary : $90,000 - $120,000