IT Technician

Job Summary:

Provide day-to-day technical support to clinical staff, assist in troubleshooting hardware and software issues, and help maintain IT systems to ensure reliable technology operations. This role will contribute to a responsive IT environment that supports patient care, safeguards data, and promotes continuous improvement in end-user experience.

Duties/Responsibilities:

• Provide frontline technical support for clinic staff via phone, in person, or through ticketing system
• Troubleshoot and resolve hardware, software, and network issues on workstations, laptops, and printers
• Set up new devices and ensure proper configuration based on Missouri Highland standards
• Assist with user account management in Active Directory, Microsoft 365, and other systems
• Maintain inventory of IT equipment and coordinate replacements or repairs as needed
• Support EMR/EHR system troubleshooting (training provided)
• Escalate complex issues to senior IT staff or third-party support when needed
• Perform routine system updates, device imaging, and endpoint maintenance
• Maintain documentation of processes, issues, and solutions
• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Thorough understanding of information technology and information technology systems, including; Windows operating systems, Microsoft Office, and networking concepts
• Strong communication and problem-solving skills
• Comfortable working with end users who may have varying levels of tech familiarity
• Ability to prioritize tasks and work in a fast-paced clinical environment
• Willingness to learn and grow within the role
• Valid Missouri Driver’s License with good driving record.

Education and Experience:

• High school diploma or equivalent required.
• Associate’s degree in related field, or tech certificate, strongly preferred
• Prior experience in a healthcare or clinical setting, preferred.
• Familiarity with EMR/EHR systems (e.g., Athena, Epic), preferred.
• CompTIA A or similar entry-level certification, preferred.
• Knowledge of HIPAA best practices regarding technology use, preferred.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 30 pounds at times.

Job Type: Full-time

Pay: From $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Preferred)

License/Certification:

• Driver's License (Required)
• CompTIA A (Preferred)

Ability to Relocate:

• Poplar Bluff, MO 63901: Relocate before starting work (Preferred)

Work Location: In person

Salary : $18