Community Engagement Manager

Job Description - Community Engagement ManagerMissoula Food Bank & Community Center’s (MFB&CC) mission is to lead the movement to end hunger through advocacy, volunteerism, and healthy food for all. We nourish community. We are a private, non-profit organization with a 43-year history of filling the hunger gap in Missoula County. In 2025, we served 1 in 5 people countywide.

MFB&CC pursues our mission through direct nutrition programs and through advocacy efforts that impact the upstream causal issues of food insecurity. We have been carrying out this model of service since 1982 and take tremendous pride in the diverse network of support that keeps our community nourished, our food service programs effective, and our organization healthy.

Missoula Food Bank & Community Center is an anti-racist, LGBTQ2S ally organization. We strongly encourage applications from Black and Indigenous people and other people of color, people from working class backgrounds, women, LGBTQ people, and other people of historically excluded identities. Data shows that women and BIPOC candidates more frequently do not apply to a job because they don’t feel that they meet all of the qualifications listed. Our job descriptions are general overviews, not a mandatory comprehensive list. We are committed to nurturing diverse leadership within a diverse network, so if you feel passionate about our efforts and believe that you have the skills to accomplish the job, we want to hear from you!Position Type: Exempt. Full-time, salaried. Compensation: $28.35 an hour. MFB&CC utilizes a compensation plan that ensures equitable, competitive, and transparent compensation. We begin with the base wage above and then factor in your experience, skills, and education to calculate your final wage.Hours: The hours for this position will generally be Monday-Friday from 8am-4pm. Flexibility for occasional evening and weekend hours will be required. Generally there are 2 weekend events, and 5-10 evening events per year, with optional opportunities to fill in for special events.Benefits: Paid holiday, medical, and vacation leave. HSA contributions. Dental, life, and health insurance after 2 months. Retirement benefits after 6 months. Access to Employee Assistance Program. Volunteer vision benefits.

Position Overview This is a full-time, exempt position reporting to the organization’s Director of Operations.

The Community Engagement Manager will lead community engagement efforts at MFB&CC through guiding our advocacy work, leading EmPower Place (our on-site children’s center), the Learning Kitchen, program application assistance efforts, and our LEVL (Lived Experience Voices & Leaders) programming. This position directly supervises the Community Engagement Coordinator, EmPower Place Coordinator, Program Application Specialist, volunteers, AmeriCorps Team Leaders, and part-time staff, and is an active member on our Management Team, taking part in organizational decision making.

Preffered Qualifications

• Managerial experience in a related field.
• Two years of work experience in a non-profit organization, retail environment, or closely related direct-service operation preferred.
• Familiarity with anti-poverty work.REQUIREMENTS INCLUDE:
• Work collaboratively within a team environment and have a willingness to assist other co-workers and volunteers.
• Strong oral and written communication skills to communicate effectively and professionally with a wide range of people including other staff, volunteers, customers, vendors, donors, social service agencies, businesses and the general public.
• Ability to grow and maintain positive working relationships with diverse groups of volunteers, coworkers and community members.
• Demonstrate organizational skills and attention to detail while managing a wide range of tasks and responsibilities, including multitasking, prioritizing, and delegating work as necessary.
• Be self-motivated, self-directed, and take initiative in performing a wide variety of tasks in a fast-paced, dynamic work environment.
• Be open-minded and flexible with regard to the work performed.
• Exercise safe workplace policies and procedures and effectively communicate adherence of policies to volunteers and other staff. SPECIAL JOB SPECIFIC REQUIREMENTS:
• Demonstrate trauma-informed, effective communication with children and caregivers.
• Proficiency in the operation of common computer applications such as Microsoft Word, Excel, and Outlook. Willingness to become proficient in specialized software including Salesforce and Johnnie.
• Stand and/or walk for long periods of time; bend, twist, kneel and stoop; pull, push or carry heavy objects, including the ability to lift up to 50 pounds, with reasonable accommodation.
• Ability to maintain compliance with federal programming.
• Work within a range of temperature-controlled environments, including but not limited to, handling cold or frozen items and retrieving items from walk-in coolers and freezers.
• Obtain ServSafe and CPR/AED certification within 3 months of being hired and adhere to safe food handling practices.
• Possess and maintain a valid driver’s license, have a clean driving record, and demonstrate ability to drive all MFB&CC vehicles safely.
• Willingness and ability to learn to operate pallet jack safely.
• Criminal background checks are required.
  
  

Felony offenses of sexual or violent nature will disqualify an applicant from employment for this position.JOB RESPONSIBILITIES:EmPower Place:

• Work directly with community partners, including, but not limited to, spectrUM Discovery Area and Missoula Public Library, to coordinate and facilitate programming, policies, and procedures in EmPower Place.
• Oversee creation of children’s programming that is inclusive and educational for various age-groups, and is in alignment with MFB&CC’s mission and strategic vision for EmPower Place.
• Train staff, spectrum educators, and volunteers on EmPower Place operations and safety protocols.
• Cultivate meaningful relationships with children and families in EmPower Place while providing trauma-informed support and interactions.
• Lead staffing and scheduling in EmPower Place.
• Complete monthly reporting for EmPower Place visitation in a timely manner.
• Support EmPower Place Coordinator to manage family interactions, complete monthly reporting in a timely manner, facilitate meal distribution in compliance with federal programming and health department requirements, and initiate volunteer recognition.
• Manage EmPower Place related incident reports.Advocacy & Application Assistance:
• Participate in MFB&CC’s Advocacy & Education committee to support and co-lead advocacy efforts within our organization.
• Lead and organize FEAST (Food, Education, Advocacy, Support, Together) programming.
• Communicate critical and timely food policy information to staff and volunteers.
• Oversee application assistance efforts for Supplemental Nutrition Assistance Program (SNAP) and other safety-net resources like Medicaid, TANF, Low Income Home Energy Assistance Program (LIHEAP), Federal Free/Reduced Lunch program and voter registration.
• Support Program Application Specialist to offer consistent and effective application assistance hours, complete monthly reporting in a timely manner, and seek outreach opportunities. Community Center & Engagement:
• Lead and organize special community events (Back to School Bash, EmPower Place Celebrations, etc).
• Oversee our learning kitchen/conference room space. This includes scheduling groups to use our space, maintaining the space, and completing monthly reporting on space usage.
• Support Community Engagement Coordinator to co-create LEVL programming, coordinate learning kitchen/conference room space happenings, and lead applicable programming.
• Support cooking class coordination through supporting volunteer instructors, shopping for groceries, and periodically leading classes.
• Co-lead MFB&CC’s lived expert program, LEVL (Lived Experience Voices and Leaders). This involves program creation, leading group conversations, supporting storytelling efforts, encouraging advocacy efforts, and building relationships.
• Represent MFB&CC at resource fairs, tabling events, and other outreach opportunities.
• Speak publicly about MFB&CC mission, values, advocacy, and programming.Other Responsibilities:
• Supervise and support the Community Engagement Coordinator, EmPower Place Coordinator, and Program Application Specialist. Manage schedules, annual goals writing and performance evaluations, and timesheets.
• Lead Community Engagement Team to guide all overall vison and implementation of programs.
• Collaborate with Volunteer Coordinator to schedule volunteers for recurring needs and special events.
• Collaboratively lead and take part in facility cleaning efforts with staff and volunteers.
• Coordinate projects consistent with the goals and steps identified in the strategic plan associated with Community Engagement efforts.
• Engage in Management Team discussions and support and communicate organizational decisions.
• Cocreate and administer program surveys.
• Collaborate with co-workers on shared space for program overlap of other operations.
• Support answering the general phone line to answer customer questions and respond to customer needs.
• Provide support to other MFB&CC programs as they are created.
• Participate in organization wide anti-racism efforts.
• Other duties as assigned.