What are the responsibilities and job description for the Billing - Patient Account Specialist position at MISSOULA BONE & JOINT SURGERY CENTER?
Join our team at Missoula Bone & Joint and Surgery Center as a Full-Time Patient Account Specialist and play a crucial role in helping our patients navigate their healthcare journey with compassion and efficiency. This exciting opportunity allows you to work onsite at our modern facility in Missoula, MT, where you'll interact directly with patients and medical staff to ensure a seamless experience for all. As a problem solver and customer-focused individual, you'll find this role both rewarding and challenging as you contribute to the excellence and integrity of our practice.
With competitive pay ranging from $20.00 to $27.00 per hour dependent on experience and qualifications, this position offers a chance to grow in a professional yet fun and flexible work environment. As well as great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Paid Time Off, Snack/Drink Room, Employee Discounts, and Short- and Long-Term Disability. Apply now and be a part of our dynamic team!
Missoula Bone & Joint and Surgery Center: Get to know us
Come Join the Missoula Bone & Joint and Surgery Center Team! Culture, development, collaboration, and an energetic team atmosphere are a few of the great things Missoula Bone & Joint has to offer. Winners of the Top Employers Award four years running and known as Becker's 150 Greatest Places to work in healthcare proves this is a great company with professionalism and down-to-earth personalities from management, providers and staff.
Your day as a Patient Accounts Specialist
The Patient Account Specialist is responsible for providing accurate, timely, and professional support to patients regarding billing, account balances, payments, and financial arrangements. This position manages patient accounts throughout the self-pay and collections process, including payment plans, adjustments, refunds, hardship requests, statements, and account documentation, while maintaining confidentiality and compliance with applicable policies and procedures. The Patient Account Specialist provides exceptional customer service to patients, physicians, and coworkers, collaborates with the Accounts Receivable team and other departments, appropriately escalates complex billing and insurance questions, and assists with cashier and general office functions as needed. The successful candidate demonstrates strong attention to detail, organization, communication, judgment, dependability, teamwork, professionalism, and a commitment to ongoing learning and professional development.
Are you a good fit for this Patient Accounts Specialist job?
To excel as a Patient Accounts Specialist at Missoula Bone & Joint and Surgery Center, you'll need a solid foundation in medical office standards of operation, ensuring that all administrative processes align with industry best practices and compliance regulations. A general understanding of insurances and related terms will be essential for accurate verification and processing of patient information. Strong customer service skills are a must to interact effectively with patients, providing assistance and support with empathy and professionalism. As a key member of our team, the ability to collaborate and communicate efficiently with colleagues is vital to maintain a cohesive and patient-centered environment.
By leveraging these skills and competencies, you will contribute to our commitment to excellence and integrity in patient care.
Connect with our team today!
If you believe that this position matches your requirements, applying for it is a breeze. Best of luck!
Missoula Bone & Joint
Job description: Patient Account Specialist
Title
Patient Account Specialist
Main function
Establish payment plans and works all self-pay accounts and patient balances after insurance.
Duties and
responsibilities
- Philosophy
- Supports the facility’s ideology, mission, goals, and objectives
- Performs in accordance with the facility’s policies and procedures
- Follows the facility’s standards for ethical business conduct
- Recognizes patients’ rights and responsibilities and supports them in performance of job duties
- Participates in facility committees, meetings, in-services, and activities
- Seeks out additional assignments and duties
2. Work Quality
- Performs duties in an accurate and organized manner
- Adheres to policies and procedures in performance of duties
- Ensures knowledge of job and asks questions when unsure
- Completes duties within appropriate timeframes
3. Personal Attributes
- Shows initiative and dependability including punctuality and attendance
- Displays good judgment
- Cooperates and is flexible
- Follows appropriate dress code presenting a professional image
4. Customer Service
- Fosters a culture of outstanding patient service showing courtesy in interactions with patients, physicians and co-workers
- Presents good telephone skills
- Responds promptly to patient needs and co-worker requests
5. Communication and Teamwork
- Expected to be a positive and responsible team member with a good attitude
- Presents good oral and written communication (documentation) skills
6. Professional competence
- Participates in continuing education and other learning experiences
- Shares knowledge gained in continuing education with staff
- Maintains membership in relevant professional organizations
- Seeks new learning experiences by accepting challenging opportunities and responsibilities
- Welcomes suggestions and recommendations
7. Patient Account Specialist Duties
- Receives all calls related to patient balances and answers basic questions regarding balances after insurance processing
- Refers complex patient inquiries regarding insurance processing to the Insurance Specialists
- Establishes payment plans with self-pay/patient balances
- Responsible for collections/PARM accounts and mailing Final Demand letters
- Responsible for Hardship requests and ensuring that all information required in accordance with the policy and procedure is included and then submitted to AR Supervisor
- Responsible for all small balance and bad debt adjustments
- Responsible for posting adjustments for employee discounts
- Responsible to review credit balances and determine if credit should be applied to another visit or if a refund request is needed
- Processes statements and is responsible for return mail and address changes
- Answers billing questions in a clear and polite manner; accesses EMA charts/computer records as necessary to answer questions
- Handles patient and co-worker billing questions and forwards all complex/problem questions to AR Supervisor or understands patient confidentiality laws and what signatures are required to release information
- Clearly and accurately documents all correspondence regarding an account in a timely and appropriate manner
- Prepares self-pay and patient refunds and posts refund checks
- Assists Cashier with patient inquiries and accepting payments
- Answers phone as needed
- Identifies self when answering the phone
- Backs up Cashier as needed
- Posts NSA Checks and routes them to Bookkeeping
- Records and files bankruptcy notices
- Other duties as assigned
Responsibility for assets
Responsible for accuracy and timeliness of billing directly related to accounts receivable.
Qualifications
1. Cooperative work attitude toward co-employees, management, patients, visitors, and physicians
2. Ability to promote favorable facility image with physicians, patients, insurance companies, and general public
3. Ability to make decisions and solve problems
Requirements
Required
1. High school diploma or GED certificate
2. Training/courses in business office activities
4. Strong ethical and moral character references
5. Good communication skills
6. Good computer skills
Preferred
1. Two or more years’ billing experience
2. Third-party-payer billing experience
3. Medical collection experience
Job quality
requirements
Accuracy- Attention to detail
- Timeliness
- Organization
- Little supervision needed to accomplish task
Dependability
Attendance- Punctuality
- Ability to follow instructions
- Ability to meet deadlines
Physical/mental requirements
Ability to sit for long periods of time, stand, and walk- Visual and auditory acuity for frequent use of computer, telephone, and use of other office equipment
Working conditions
(environmental)
1. Well lit and ventilated, with non-hazardous and hazardous equipment
2. Category III: exposure to blood borne pathogens and may encounter chemical hazards
Reports to
Accounts Receivable Supervisor, Finance Manager
Supervises
Not applicable
Contacts
1. Patients
2. Patients’ family/significant others
3. Physicians and physician office personnel
4. Insurance company personnel
5. Facility personnel
6. Administration
Formal lines
of promotion
No formal lines of promotion
All positions with Missoula Bone & Joint are to use due care in the use and communication of patients’ protected health information. It is every employee’s principal job function to ensure patient confidentiality and failure to maintain confidentiality may, and will, result in sanction and/or discharge.
Salary : $20 - $27