What are the responsibilities and job description for the CALL CENTER AGENT position at Mississippi Sports Medicine - Jackson?
CALL CENTER AGENT
Description:
Mississippi Sports Medicine and Orthopaedic Center is one of the nation’s top orthopaedic groups and is dedicated to exceptional patient experiences. We are searching for a dedicated, supportive Call Center Agent who is comfortable engaging with patients on the phone in a helpful, kind and efficient manner. We are offering paid training with this role, which can be a great entry-level opportunity for someone starting their career. We do work hard to make our patients happy, which means we’re focused on handling all their calls, offering exceptional service and seeking opportunities to make their lives better.
EXPERIENCE / EDUCATIONAL REQUIREMENTS:
Education:
- Graduate of four-year high school or equivalent (GED).
Experience:
- One (1) year experience demonstrating your ability to adhere to a schedule, understand complex instruction and use technology.
ESSENTIAL FUNCTIONS:
The essential functions include, but are not limited to, the following:
- Schedule patients for 20 physicians
- Demonstrate empathy and active listening during patient calls
- Clearly understand all HIPAA guidelines and ensure guidelines are followed in all situations
- Provide timely response to patient and supervisor requests
- A strong desire to strive for excellence and happiness in helping others
- Strive to answer all calls pleasantly, and be helpful with their requests
- Must have full-time availability
- Fluent in English, both written and spoken
- Comfortable with computer and telephone systems, training will be provided
Important Note: As part of the application process, we ask all candidates to complete the Predictive Index assessment. It should only take 5-10 minutes to complete. Prior to submitting your application for the role, click https://assessment.predictiveindex.com/bo/CVX0/CCRole to start the assessment