What are the responsibilities and job description for the Call Center Agent position at Urology Healthcare Group, Inc.?
Mississippi Urology Clinic, Jackson MS has an immediate need for a Call Center Agent or Representative to join their team!
The CCA will be responsible for answering incoming calls from both new and recurring patients and scheduling them with available physicians. Our ideal candidate will be able to work efficiently while exhibiting exceptional communication skills and professionalism in order to ensure a high level of customer service and patient satisfaction.
This position work location is: 501 Marshall Street, Suite 301, Jackson, MS 39202
Essential Job Responsibilities:
- Manage the registering, scheduling and rescheduling for all new and existing patients.
- Record Management.
- Ensure the proper information is obtained and communicated with the patient (i.e. identification, patient history, insurance information, missed appointment policy, patient arrival instructions, intake form, etc.)
- Receive, screen and coordinate telephone calls from healthcare providers.
- Place outbound calls and emails to patient leads.
Experience / Skills:
- Office Admin experience, 1 year required
- Demonstrates a high level of customer service and interpersonal communication skills
- Call / Contact center or other high call volume experience required
- Highly detail-oriented
- Ability to multi-task in a fast-paced work environment
Education:
- High School Diploma or equivalent
Care Exceptionally
The success of our patients, physicians, and team members is critical.
Be Incredibly Relentless
Changing healthcare is hard. It takes daily refocusing to advance our cause. Be ambitious and think big.
Make an Impact
Take ownership. Act with commitment and dedication. Work smart. Be self-directing and decisive. Speed matters. Use data when possible but trust your instincts. Get stuff done. The details matter.
Become 1% Better, Every Day
Constantly seeks opportunities to improve. Practice blameless problem-solving. Have a growth mindset.
MUC offers a fantastic Benefits Package!
- Profit Sharing (Company Paid!)
- Employer Match for Retirement Savings!
- Company Paid Holidays
- Vacation and Sick Time, Plus 2 Personal Days a Year
- Medical and Vision Insurance
- Dental Insurance
- Basic Life Insurance, AD&D and Long Term Disability (Company Paid)
- Optional Short-Term Disability
- Optional Additional Life Insurance for Employee and/or Family Members
- Health Savings Account options
- Flexible Spending Account options
Salary : $27,165 - $40,028