What are the responsibilities and job description for the Leasing Manager position at Mission Rock Residential LLC?
We are seeking a Leasing Manager who strongly desires to make our residents feel at home. Ideal candidates are outgoing, have a contagious energy, and are interested in learning the property management business.
Why work for Mission Rock? At Mission Rock Residential, we aim to provide the highest quality of service to our residents, clients, and each other by demonstrating our I ARRIVE values: integrity, accountability, respect, relationships, inclusivity, vision, and empathy. Our commitment to fostering an equitable and inclusive workplace drives innovation, strengthens our team, and reflects the vibrant community we serve. We prioritize these values in multiple ways—including team member training, support, and career pathing—and believe that, by doing so, we can positively impact our resident and team member experience.
Are you ready to make an impact?
Location: Pikesville, MD
Compensation includes pay and so much more here at Mission Rock.
Check out our great benefits included in the compensation plan!
- Career advancement and learning opportunities
- Bonus opportunity
- 13 paid holidays, including a Personal Wellness Day & Volunteer Day
- Generous vacation & sick time
- Accrue sick time each year plus ten days (80 hours) of vacation time the first year and increase up to 15 days (120 hours) in your second year, and more!*
- Housing discount opportunity
- 401(k) with company match
- Medical, Dental, and Vision insurance plans
- Employer-sponsored short-term & long-term disability plans
- Company-paid life insurance
- Health savings account with employer contribution
- Flexible spending account
- Voluntary benefits
- Employee Assistance Program (EAP)
The day-to-day: Our Leasing Managers tour the community with prospective residents and support the overall property operations. Specific responsibilities include:
- Assist the Property Manager in designing and implementing a resident retention program (i.e., newsletter, resident referral program or social activities).
- Responsible for proper maintenance of all resident and property files.
- Attend all required training, including annual Fair Housing and Anti-Harassment training.
- Courteous, efficient handling of resident service requests.
- Maintaining superior customer service with prospects and residents.
What you bring:
- High School diploma or equivalent
- Previous sales and customer service experience
- A positive attitude
- Basic computer skills including familiarity with Microsoft Suite
- 2 years' experience as a Leasing Consultant preferred
- 4 years’ experience in sales and customer service experience.
- Display knowledge of lease terms, unit specifications, and all community policies
- Achieve Fair Housing certification (within 3 days) before interaction with prospects and residents.
- Strong oral and written communication skills
- Knowledgeable of required telephone and sales techniques.
- Technical proficiency to learn new computer software applications.
- Basic math skills preferred.
- Yieldstar, Yardi & Rent Cafe knowledge preferred.