Veterinary Receptionist - Caldwell Mill Animal Clinic

When you join Caldwell Mill Animal Clinic, you become part of a highly respected institution that has provided comprehensive veterinary care to the Birmingham community since 1990. Our dedication to treating pets like our own has earned us exceptional community trust, reflected in our outstanding 4.9-star Google rating. We offer a challenging yet supportive environment focused on Pet Wellness, Urgent Care, Advanced Care, and complex surgical procedures. If you are seeking an opportunity to practice high-quality medicine alongside dedicated teammates, this is where you can do your best work. We understand that support is crucial for your professional success. As part of a larger network of hospitals, you benefit from a culture dedicated to continuous learning and professional achievement. We provide the structure and resources necessary for you to achieve your career goals, whether that means expanding your clinical focus or moving into a leadership role. You will collaborate with teammates who prioritize education and are committed to creating a focused workflow that allows you to concentrate solely on comprehensive patient care and advanced medical procedures. Our facility is equipped to handle a diverse and engaging caseload, with services focused on small animal medicine, detailed testing and diagnostics, and specialized surgery. We also have opportunities to manage exotics cases. Our commitment to advanced medicine means veterinarians and credentialed teammates have access to internal specialty consultations and cutting-edge resources, ensuring expert support when managing challenging situations. This allows us to provide the highest level of comprehensive care the Birmingham community deserves. Birmingham, Alabama, offers you the perfect blend of Southern hospitality and modern city amenities. Located in the beautiful Caldwell Mill area, you are close to excellent outdoor recreation, vibrant dining scenes, and significant cultural institutions. The region provides a highly engaged client base and a community that values its veterinary professionals. This is a stable, growing area that offers a rewarding lifestyle outside of the clinic, allowing you to establish deep professional roots while enjoying a high quality of life.

Your Impact as a Lead Customer Service Representative

As a Lead Customer Service Representative (Lead CSR), you are a working leader who sets the tone for the hospital's first impression. You support daily front desk operations while providing essential guidance, coaching, and support to the CSR team. In this role, you are responsible for maintaining exceptional client experiences, reinforcing service standards, and serving as the primary point of escalation for client and workflow issues. You partner closely with hospital leadership to ensure smooth operations, team alignment, and a positive, collaborative culture.

Your Impact Will Include

• Leading by Example: You will serve as a role model for service excellence, professionalism, and teamwork, performing all core CSR duties including scheduling, check-ins, and financial transactions.
• Mentoring the Team: You will support the onboarding and training of new CSRs, providing real-time coaching, feedback, and development planning to help your teammates succeed.
• Solving Problems: You will act as the first point of escalation for client concerns and service recovery, using sound judgment to resolve issues and identifying workflow gaps to suggest improvements.
• Driving Communication: You will build strong relationships across departments (technicians, veterinarians, leadership) and handle sensitive or escalated client conversations with confidence and care.
• Managing Operations: You will support daily front desk coverage, monitor client experience, and ensure the accuracy of scheduling, records, and reporting.
• Championing Culture: You will lead with integrity and empathy, maintaining a calm, supportive presence during high-volume situations and reinforcing hospital values.
  
  

What You'll Bring To The Team

• High school diploma or equivalent is required.
• Minimum of 2 years of customer service experience is required.
• Strong computer skills, including experience with scheduling systems and POS platforms.
• Excellent communication skills with the ability to communicate clearly, empathetically, and professionally.
• Prior lead, senior, or mentoring experience is strongly preferred.
• Experience in veterinary, healthcare, or multi-location service environments is preferred.
  
  

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.

Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate based on your experience and leadership role.

Total Wellbeing

Comprehensive coverage including Health, Dental, and Vision insurance, plus access to our Employee Assistance Program (EAP).

Financial Health

Plan for your future with a 401k retirement plan, plus Life Insurance and Short-Term Disability options.

Commitment to Growth

We support your career goals with opportunities for professional development and training.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration and career growth.

Valuable Perks

Enjoy paid time off, discounted veterinary care for your own pets, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850 hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Physical Requirements: Ability to sit, stand, and walk for extended periods. Manual dexterity to operate computers and office equipment. Ability to communicate clearly with clients and team members. Reasonable accommodations may be made.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact benefits@mvetpartners.com with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.