What are the responsibilities and job description for the Veterinary Patient Care Coordinator - Hubbell Animal Hospital position at Mission Pet Health?
Hubbell Animal Hospital is an AAHA-accredited practice that has proudly served the Des Moines community for over 25 years. You will join a premier facility that maintains a 4.7-star Google rating, reflecting a deep commitment to medical excellence and compassionate care. The hospital provides a comprehensive range of services, including advanced surgery and internal medicine, ensuring you have the tools necessary to provide the highest standard of care. Here, you are more than just a provider; you are a vital part of a collaborative environment where teammates support one another daily. You will find ample opportunities to succeed as you engage in mentorship and continuous learning to expand your clinical skills. Whether you are looking to refine your surgical techniques or explore a new specialty, the culture is designed to help you grow professionally while making a meaningful impact. Working in Des Moines offers a unique blend of urban amenities and a relaxed Midwestern pace. You can enjoy a vibrant downtown, scenic parks, and a low cost of living that supports a healthy work-life balance. Whether you are exploring the local arts scene or hitting the trails along the Des Moines River, this city provides an ideal backdrop for you to build a fulfilling life outside of the clinic.
Your Impact as a Patient Care Coordinator
As a Patient Care Coordinator, you will be the central point of contact for our clients, guiding them through their entire visit from check-in to check-out. You will serve as a vital link between the client and the medical team, capturing medical notes, creating treatment plans, and coordinating all aspects of patient care to ensure a seamless and supportive experience.
Your Impact Will Include
As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.
Competitive Compensation
A competitive hourly rate based on your experience, plus a comprehensive benefits package.
Total Wellbeing
Comprehensive coverage including Health, Dental, and Vision insurance, plus access to our Employee Assistance Program (EAP).
Financial Health
Plan for your future with a 401k retirement plan, plus Life Insurance and Short-Term Disability options.
Commitment to Growth
For those interested, educational assistance is available to enroll in AVMA-accredited veterinary technician programs.
The Power of a Network
Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration and career growth.
Valuable Perks
Enjoy paid time off, discounted veterinary care for your own pets, and free 24/7 access to doctors through Teladoc.
About Mission Pet Health
Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850 hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.
Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine.
Physical Requirements: Prolonged periods of standing and working on a computer. Ability to bend down and lift up to 40lbs unassisted. Reasonable accommodations may be made.
Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact benefits@mvetpartners.com with your request and contact information.
EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.
Your Impact as a Patient Care Coordinator
As a Patient Care Coordinator, you will be the central point of contact for our clients, guiding them through their entire visit from check-in to check-out. You will serve as a vital link between the client and the medical team, capturing medical notes, creating treatment plans, and coordinating all aspects of patient care to ensure a seamless and supportive experience.
Your Impact Will Include
- Setting the Stage for a Great Visit: You'll contact clients before their appointments to set expectations, answer questions, and ensure they are prepared for their visit.
- Acting as a Medical Scribe: You will be in the exam room to capture real-time medical information from the veterinarian, ensuring all records are accurate and up-to-date.
- Creating Treatment Plans: You'll create, present, and clearly explain treatment plans to clients in accordance with the veterinarian's directions.
- Coordinating Seamless Care: You will collaborate with the technical team to ensure the veterinarian's treatment plan is completed efficiently and handle all in-room check-outs, including payments and scheduling follow-ups.
- Educating Clients: You'll clearly explain discharge instructions, ensure prescription fulfillment, and address any client inquiries.
- Following Up with Care: You will conduct post-visit follow-ups to check on the well-being of pets and communicate any test results.
- A high school diploma or equivalent.
- A genuine love for animals and a passion for delivering exceptional client service.
- A friendly, personable, and empathetic demeanor.
- Proficient in active listening, with strong computer literacy and typing skills for accurate medical transcription.
- Excellent written and verbal communication skills.
- Knowledge of (or eagerness to learn) veterinary medical terminology is preferred.
As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.
Competitive Compensation
A competitive hourly rate based on your experience, plus a comprehensive benefits package.
Total Wellbeing
Comprehensive coverage including Health, Dental, and Vision insurance, plus access to our Employee Assistance Program (EAP).
Financial Health
Plan for your future with a 401k retirement plan, plus Life Insurance and Short-Term Disability options.
Commitment to Growth
For those interested, educational assistance is available to enroll in AVMA-accredited veterinary technician programs.
The Power of a Network
Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration and career growth.
Valuable Perks
Enjoy paid time off, discounted veterinary care for your own pets, and free 24/7 access to doctors through Teladoc.
About Mission Pet Health
Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850 hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.
Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine.
Physical Requirements: Prolonged periods of standing and working on a computer. Ability to bend down and lift up to 40lbs unassisted. Reasonable accommodations may be made.
Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact benefits@mvetpartners.com with your request and contact information.
EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.