What are the responsibilities and job description for the Host position at MISKIRI HOSPITALITY GROUP?
About Us
Miskiri Hospitality Group brings elevated, made-from-scratch hospitality to every location we operate. The Host is the first and last impression a guest gets — setting the tone for their entire visit.
Position Summary
We're looking for a warm, organized, and detail-oriented Host/Hostess to greet guests, manage seating and wait times, and keep the front of the house running smoothly. This role requires excellent people skills, composure under pressure, and the ability to multitask during busy periods.
Key Responsibilities
- Greet every guest promptly and warmly upon arrival, creating a great first impression
- Manage the waitlist and seating chart to balance server sections and maintain efficient table turns
- Accurately quote wait times and communicate updates to waiting guests
- Answer the phone professionally, take reservations, and respond to guest inquiries
- Escort guests to their table, present menus, and communicate any relevant specials or notes to the serving team
- Coordinate with servers, bussers, and management to ensure tables are cleaned and reset promptly for the next party
- Monitor the dining room flow and proactively flag any seating or service issues to management
- Maintain a clean, organized host stand and entrance area
- Handle guest concerns or special requests (large parties, accessibility needs, allergies) and relay them to the appropriate team member
- Assist with to-go orders, phone orders, or online order pickup as needed
- Say goodbye to departing guests and thank them for visiting
Qualifications
- No prior experience required; customer service or hospitality experience a plus
- Friendly, outgoing personality with strong verbal communication skills
- Ability to stay calm, organized, and professional during high-volume, fast-paced periods
- Strong multitasking and problem-solving skills
- Basic computer/POS or reservation-system skills (or willingness to learn)
- Team-oriented attitude and reliability
- Ability to work nights, weekends, and holidays as needed
Physical Requirements
- Ability to stand and walk for extended periods (up to 8 hours)
- Ability to move quickly through a crowded dining room and entrance area
- Occasional lifting of menus, high chairs, or small equipment (up to 20 lbs)
- Comfortable working near a busy entrance with frequent guest interaction and noise