What are the responsibilities and job description for the Operations Coordinator position at Misfit Diamonds?
Role: Operations Coordinator Location: Portland, Oregon Full Time: Onsite, Monday - Friday, 9AM to 5PM PST
Responsibilities: The operations coordinator role encompasses a wide range of tasks related to the handling, process and management of gemstones within a wholesale supplier office. This includes quality control, shipping logistics between internal offices and to clients, and inventory management to ensure a smooth user experience for in person and online gemstone sales.
Inventory Management:
● Receive and process customer Shopify orders with accuracy and efficiency.
● Receive and process customer returns with accuracy and efficiency.
● Proactively reach out to customers to communicate shipment tracking, potential delays or other unforeseen issues.
● Utilize armored shipment software to create labels, track shipping logs, and ensure timely deliveries.
● Provide excellent customer service and address inquiries and concerns.
● Manage product online store availability, location transfer, order payment status and fulfillment. Customer Service:
● Manage client drafts for stones that are out for review. Provide updates related to their availability or return.
● Utilize a CRM system (HubSpot) to manage client’s inbound activities (tasks, contact information, purchasing behaviors etc.)
● Possess a thorough understanding or passion for learning about Misfit diamonds and sapphires. Including but not limited to the stone’s properties, unique characteristics, formation and known-origin.
Skills & Qualifications:
● Proficiency in using or being able to learn quickly CRM software (HubSpot), e-commerce order entry (Shopify), email, chat (Slack) and other relevant technologies.
● Ability to manage multiple tasks and prioritize workload.
● Experience in wholesale operations, particularly in the jewelry or gem industry, is highly valued.
● Excellent customer service skills.
● Strong attention to detail.
● Following and adhering to safety guidelines and procedures.
● While not required, a bachelor’s degree or gemology certification is an asset.
● Strong content creation for social media reels and posts is highly valued!
About Misfit: We are a B2B wholesaler within the jewelry industry that specializes in unique and unusual natural diamonds and sapphires. Founded in the summer of 2019 and headquartered in Vancouver, Canada, Misfit has grown to include offices in the US, UK and Toronto, Canada. Our goal is to create positive change within the diamond and sapphire supply chains and to raise the standards for what ethical sourcing looks like in our industry.
As a result, we built our company around three pillars:
1. Leave the industry better than how we received it. We believe that ethical sourcing can go above and beyond “conflict-free” according to the Kimberly Process Certification Scheme (KPCS). Through verifiable origin, with mine-to-market documentation, it is possible to identify environmental conditions and labor practices used in bringing precious stones to market and identify what we can do to improve them.
2. Invest in our people. We embrace diversity in our hiring practices and welcome people from all backgrounds and walks of life. Opening the door for others to the industry and building a company that grows through investing in its people, providing them mentorship, professional development and opportunities for career growth and economic empowerment.
3. Giving back to our community and industry. Supporting local jewelry programs and schools in our communities, contributing to local charities and causes, as well as to programs creating positive change within our industry. As a b2b wholesaler within the jewelry industry, we believe in fostering symbiotic relationships with our clients in the trade, which is why our policy of no selling to the general public is a core principle for us. This means that employees may not engage in the solicitation or sale of jewelry or loose stones while employed at Misfit Diamonds.