Front Desk / Patient Coordinator

Fairmount Family Practice is a new, physician-owned family medicine clinic opening in south Reno in November 2026. We are hiring our first front desk team member to be the face and voice of the practice.

What you will do

• Greet and check in patients, verify insurance, and collect payment at time of service

• Answer the phone, book and change appointments, and work the appointment, referral, and records request queues

• Handle forms intake and medical records releases

• Keep the front office running smoothly in a small, close-knit team

What we offer

• $20 per hour, full time, Monday to Friday 8:00 to 5:00

• Optional pay structure that includes up to $7,500 per year in tax-free childcare assistance

• 401(k) with a 4% employer match

• Up to $5,250 per year in educational assistance for tuition, continuing education, or student loan repayment

• A $2,000 raise when you earn a role-relevant certification (for example CMAA or medical billing and coding)

• About 27 to 29 paid days off per year: 12 paid holidays, practice closure days, and 5 personal days (unused personal days paid out at year end)

• No nights, no weekends, no holidays. After-hours calls go to a nurse triage service, not to staff

• A health reimbursement arrangement is planned for a later date

What we are looking for

• Warm, organized, and calm under pressure with patients in person and on the phone

• Medical front office or customer service experience preferred; experience with an electronic health record (we use eClinicalWorks) is a plus

• Comfortable with computers, email, and payment systems

• High school diploma or equivalent

Fairmount Family Practice (Mischel Family Practice, PLLC) is an equal opportunity employer.