Front Desk

Company Name: WC Health

Job Title: Front Desk

Company Introduction:

In every convenient location, WC Health provides patients with comprehensive and integrated health care focused on behavioral health.

As we continue to evolve as a company, we are proud to have stayed true to our original mission of creating services and products that make a positive difference in people's lives. We pledge to continue to challenge the status quo in healthcare delivery and strive to develop new programs through the collaborative efforts of our dedicated team, partners, patients, and communities we serve.

Our wrap-around services include medical, housing, pharmacy, transportation, case management and mental health services.

Voted as one of the top 5000 growing healthcare companies by INC 5000, we are looking for highly motivated individuals to join our growing team.

To learn more about our company, please visit our website at https://www.wc-health.com/

Objective:

• WC Health is seeking a responsible and professional Front Desk Clerk to add to their team.

Essential Functions:

The Front Desk is responsible for maintaining a professional, welcoming, and organized environment while supporting residents, families, visitors, and staff.

• Greet and assist residents, visitors, families, and vendors.
• Answer and direct incoming phone calls and messages.
• Monitor and manage the front entrance and visitor sign-in/sign-out.
• Maintain accurate visitor, resident, and staff logs.
• Receive and distribute mail, packages, and deliveries.
• Maintain confidentiality of resident information and follow HIPAA/privacy requirements.
• Assist with resident requests and direct concerns to the appropriate department or supervisor.
• Communicate important messages and incidents to management and appropriate staff.
• Maintain the front desk, lobby, and surrounding area in a clean and organized condition.
• Monitor security cameras and report unusual or concerning activity to the appropriate supervisor.
• Assist with emergency procedures and follow facility protocols.
• Maintain and organize front desk paperwork, forms, and records.
• Assist with scheduling appointments, transportation, or other resident needs as assigned.
• Report maintenance, safety, housekeeping, or resident concerns promptly.
• Follow all facility policies, procedures, and resident rights.
• Maintain professional boundaries and avoid discussing resident or staff matters with unauthorized individuals.
• Do not give instructions or make decisions outside of the Front Desk role; refer operational, clinical, staffing, or disciplinary matters to the appropriate supervisor.
• Complete all assigned duties before the end of the shift and provide a proper shift-to-shift handoff.

Knowledge, Skills and Abilities:

Must be able to pass a drug and background check.