What are the responsibilities and job description for the Account Manager - Operations position at Mirror Lawn Turf Doctor?
About us
Over the past 25 years Mirror Lawn has provided exceptional service to national and regional clients in the U.S. and Internationally. We have built a service model focused on direct partnerships with strategic vendors nationwide. This partnership is driven by a compliance program that qualifies and scores our vendors performance through integrated technology.
Mirror Lawn has self-perform sweeping, landscaping, and snow capabilities in several markets. We utilize an extensive, specialized service partner network across the United States providing routine on-site quality control.
We specialize in setting up landscaping, parking lot maintenance work, and other services for commercial businesses. Mirror Lawn is a fast-paced, customer-driven environment, which facilitates all customers in their maintenance and facility needs. We perform landscaping, parking lot management, and snow removal services nationwide. We are looking to add self-motivated, driven, and ambitious team members to our currently growing portfolio. Come see why this company might be a perfect fit for you!
RESPONSIBILITIES
Maintain and build great business relationships with current clients with their facility needs, and work with vendors to ensure accuracy and efficiency of work being completed
Support key account and client leadership on daily preventative maintenance and found on work orders.
Help account leadership drive account strategy consistently across a client portfolio. Serve as the point person for client needs.
Sourcing of vendor partners, for scheduled work and/or additional work orders.
Comply with customer key performance indicators (KPI’s) including but not limited to; schedule date, check in and check out, workmanship, photo compliance, quote turn around timing, and timely billing.
Partner with upper management group to manage vendor performance. Verify billing from vendor partners and ensure profit margins are met.
Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
Review incoming work notifications & work orders for completeness & accuracy, and approve or reject, daily.
Generate follow-up work orders for new scope of work & emergency work orders.
JOB QUALIFICATIONS
- 1 year experience in account management or maintenance roles preferred
- Must be computer literate and have proficient Microsoft Office skills (Word, Excel).
- Building and maintaining great customer relations
- Ability to communicate and interact effectively in verbal, written, and presentation formats.
- Ability to lead through influence management to achieved desired results.
- Working knowledge and experience operating and maintaining processes.
Job Type: Full-time
Salary: $31,200 - $45,000 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- 401(K)
- Vision insurance
Schedule:
- 8:00 a.m. - 5:00 p.m. Monday through Friday
- Overtime as needed
Supplemental pay types:
- Bonus pay
Ability to commute/relocate:
- Jackson, TN 38305: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location
Job Type: Full-time
Pay: $35,000.00 - $45,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Ability to commute/relocate:
- Jackson, TN 38305: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
Salary : $31,200 - $45,000