IT Analyst

Organization- Miraval Arizona Resort and Spa

Summary

SUMMARY

The IT Analyst will be responsible for handling all help desk-related activities. Will interact with company users on all levels to provide prompt answers and assistance and resolve all IT related issues in a timely manner. The ideal candidate will have extreme attention to detail and strong communication skills across multiple platforms.

Essential Functions:

• Serves as point of contact for all colleague IT support requests for resort systems.
• Uses the IT ticketing systems and support requests from colleagues and possibly guests to identify and communicate total resolution.
• Schedules and performs regular software and hardware maintenance.
• Tests, documents and resolves conflicts with PC hardware and software.
• Follows appropriate standards of PC configurations and software installations.
• Establishes priorities for daily and project related tasks based on business needs and established service levels to meet deadlines.
• Apply or assist in operating system patches, application updates, and approved corporate software tools.
• Use corporate provided monitor tools to keep all systems compliant per corporate/directed standards.
• Manages network, network printing, and network technical resources.
• Maintains inventory of hardware and software assets.
• Consults with management and Corporate Technology Team to determine equipment requirements.
• Brings forth any issues that may affect systems and provide respective solutions to consider and implement.
• Ensures company software, hardware, e-mail and internet policies are complied.
• Monitors system performance and recommends to management and Corporate Technology Team system upgrades deemed necessary and the time frame the upgrades will need to be made as well as the cost estimates and delivery schedules.
  
  

Benefits

We offer excellent benefits:

• Complimentary room nights*
• Unlimited discounted and Friends & Family Room Rates
• Medical, Prescription, Dental and Vision Insurance on 30 th day of employment*
• 401K with company match*
• Generous Paid Time Off policy*
• Paid sick time
• Paid Family Bonding Time and Adoption Assistance*
• Tuition & Wellbeing Reimbursement*
• Free colleague meals during shift
• Employee Stock Purchase Plan*
• Access to resort facilities including spa services, programs, hiking trails and gym
• Exact benefit package is contingent on status
  
  

Qualifications

QUALIFICATIONS

• Strong background in IT support.
• System administration experience.
• Strong leadership and professionalism.
• Proactive customer service and hospitality skills.
• Exceptional time management and organizational skills.
• Excellent verbal and written communication skills.
• Strong multi-tasking capabilities.
• Detail orientation and a superior level of computer knowledge.
  
  

Education/Experience

• 2 years of related IT experience.
• Bachelors/Associates degree in computer science, MIS, or related field.
• Computer/server hardware/OS experience preferred.
  
  

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.