What are the responsibilities and job description for the PBX / TELEPHONE OPERATOR - FULL-TIME position at Miraval Arizona Resort and Spa?
Summary
At Miraval, we embrace individuality, forge authentic connections, and offer creative opportunities. We live what we teach and provide tangible examples of how the power of mindfulness can profoundly transform people’s lives.
Our culture is rooted in the notion of balance. A balanced center grounds us. Its harmony inspires us. Balance is more than not falling, or obtaining equal parts of something. It is a process that is organic, evolving, and perpetually moving toward equilibrium.
Your passion, your life, your work – in balance.
Summary:
The PBX Operator is at the heart of the resort and is in many instances the first and last interaction our guests have with us. This position is responsible for handling incoming and outgoing phone calls; responding to guest requests; learning and disseminating basic hotel information; and being knowledgeable of procedures and techniques necessary for the smooth operation of the department. The PBX Operator is required to display exceptional customer service, possess excellent phone manner, a working knowledge of computers and phone systems and be able to think and act independently as appropriate for situations that may arise.
Duties and Responsibilities:
- Answering all incoming calls in courteous manner
- Connecting guests and employees to the appropriate extensions
- Be familiar with hotel, its services and the local area.
- Following through in resolving guest issues and/or requests accurately
- Handling all emergencies according to established resort procedures.
- Distributing messages for guests and employees
- Dispatching calls to Engineering, Housekeeping and Security via the 2-way radio
- Applicants should be able to remain poised during periods of high-volume and stressful situations.
We offer excellent benefits:
- Complimentary room nights*
- Unlimited discounted and Friends & Family Room Rates
- Medical, Prescription, Dental and Vision Insurance on 30th day of employment*
- 401K with company match*
- Generous Paid Time Off policy*
- Paid sick time
- Paid Family Bonding Time and Adoption Assistance*
- Tuition & Wellbeing Reimbursement*
- Free colleague meals during shift
- Employee Stock Purchase Plan*
- Access to resort facilities including spa services, programs, hiking trails and gym
- Exact benefit package is contingent on status
Qualifications
The requirements listed below are representative of the knowledge, skill, and/or ability required.
- At least one year of related switchboard experience in a resort/hotel environment is preferred
- Listening and verbal skills to answer and respond to guest's inquiries by telephone
- Prior customer service experience and skills
- Courteous and clear speaking voice
- Excellent communication skills - read, write and speak English fluently
- Ability to use the computer, manipulate keyboard and mouse
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
