What are the responsibilities and job description for the PBX / TELEPHONE OPERATOR - PART-TIME position at Miraval Arizona Resort and Spa?
Summary
The Miraval journey is about creating a life in balance, healing the whole self, and engaging in the present moment. It is our ongoing purpose to bring imagination, authenticity, and meaning to wellness. Each day we work to bring out the best in all we do. Not for the world to take notice, but for our guests and employees to take comfort in. We do this because we believe in the power of the individual. To create balance and live your best. We do this because we are Miraval.
SUMMARY
The PBX Operator is at the heart of the resort and is in many instances the first and last interaction our guests have with us. This position is responsible for handling incoming and outgoing phone calls; responding to guest requests; learning and disseminating basic hotel information; and being knowledgeable of procedures and techniques necessary for the smooth operation of the department. The PBX Operator is required to display exceptional customer service, possess excellent phone manner, a working knowledge of computers and phone systems and be able to think and act independently as appropriate for situations that may arise.
Duties and Responsibilities:
Answering all incoming calls in courteous manner
Connecting guests and employees to the appropriate extensions
Be familiar with hotel, its services and the local area.
Following through in resolving guest issues and/or requests accurately
Handling all emergencies according to established resort procedures.
Distributing messages for guests and employees
Dispatching calls to Engineering, Housekeeping and Security via the 2-way radio
Applicants should be able to remain poised during periods of high-volume and stressful situations.
We offer excellent benefits:
- Complimentary room nights*
- Unlimited discounted and Friends & Family Room Rates
- Medical, Prescription, Dental and Vision Insurance on 30th day of employment*
- 401K with company match*
- Generous Paid Time Off policy*
- Paid sick time
- Paid Family Bonding Time and Adoption Assistance*
- Tuition & Wellbeing Reimbursement*
- Free colleague meals during shift
- Employee Stock Purchase Plan*
- Access to resort facilities including spa services, programs, hiking trails and gym
- Exact benefit package is contingent on status
Qualifications
At least one year of related switchboard experience in a resort/hotel environment is preferred
Listening and verbal skills to answer and respond to guest's inquiries by telephone
Prior customer service experience and skills
Courteous and clear speaking voice
Excellent communication skills - read, write and speak English fluently
Ability to use the computer, manipulate keyboard and mouse
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
