Member Services Specialist

SUMMARY

The position is an administrative support function that will be tasked with deposit operations and back-office support.

QUALIFICATIONS

To perform these jobs successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

·         Education and/or Experience: High school diploma or equivalent; 3 to 5 years working in a back-office position within a financial services institution. 

·         Certificates, Licenses, Registrations: Notary certification.

·         Location: The work location for this role is on-site, Monday through Friday, during regularly scheduled business hours.

ESSENTIAL FUNCTIONS

·         Levy processing

·         Daily mail/fax processing

·         Daily OFAC audit and validation

·         Account maintenance requests

·         60-Day Deceased notice processing and account maintenance

·         AVS Processing

·         VOA and VOD Processing

·         Research Request Processing

·         Processing of 1099 Tag File report

·         Member Statement Audit

·         Documatix Report processing

·         Serve as a point of contact for front office staff regarding member service questions

·         Participate in cross-functional and department projects as necessary

·         Other duties as assigned

·         Compliance with the Bank Secrecy Act, OFAC, and USA PATRIOT Act, including but not limited to completing Member Identification Program requirements, customer due diligence, identifying high-risk accounts, and reporting suspicious activities to supervisor and BSA Officer.

KNOWLEDGE, SKILLS, AND ABILITIES

·         Service professional with strong verbal and written communication skills, with demonstrated ability to communicate professionally at all levels

·         Effective interpersonal skills and ability to work with all levels of staff and members in a professional, approachable, and positive manner

·         Ability to handle simultaneously multiple tasks and changing priorities in an efficient and effective manner

·         Broad knowledge of, and practical experience with lending operations functions, products, and services, and the laws and regulations that affect the Credit Union

·         Detail-oriented, self-starter who is able to work independently

·         Maintains thorough and current knowledge of relevant federal, state, and local regulations as well as internal policies, procedures, products, and services

·         Computer literate and proficient in software applications, financial analysis programs, Adobe Acrobat, online research tools, and MS Office:  Word, Excel, PowerPoint, and Outlook

·         Ability to demonstrate commitment to self-improvement by taking the initiative of learning new skills, systems, and procedures, as well as taking advantage of the continuous education opportunities within and outside of the Credit Union

·         Hungry: Always looking for more. More things to do. More to learn. More responsibility to take on. Self-motivated and diligent. Constantly thinking about the next step and the next opportunity.

·         Humble: Lack excessive ego or concerns about status. Quick to point out the contributions of others and slow to seek attention for self.  Shares credit emphasizes team over self and defines success collectively rather than individually.

·         Works Intelligently: Has common sense about people. Tend to know what is happening in a group situation and how to deal with others in the most effective way. Demonstrates good judgment and intuition around the subtleties of group dynamics and the impact of their words and actions.

PHYSICAL REQUIREMENTS

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the position’s essential functions.

·         Full-time hours required, with additional work hours as necessary to accomplish objectives, goals, and projects.

·         Occasionally lift and/or move up to 10 pounds.

EEO STATEMENT

Mirastar encourages diverse applicants to apply for all positions. Mirastar does not discriminate in employment opportunities or practices on the basis of race, color, religion, creed, sex, familial status, marital status or domestic partner status, national origin, age, disability, marital status, pregnancy, childbirth, breastfeeding or related condition, ancestry, medical condition including genetic characteristics, veteran or military status, sexual orientation, gender identify, gender expression, any persons holding an undocumented “AB 60” driver’s license, or any other characteristic protected by law. This provision also includes the perception that anyone has any of the above characteristics or is associated with a person who has or is perceived as having any one of these characteristics. Discrimination based on any of these protected classifications is unlawful and is a violation of company policy. The Company makes all employment decisions without regard to these protected statuses and does not tolerate harassment or discrimination.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. Mirastar Federal Credit Union reserves the right to revise or change job duties and responsibilities as the need arises.

Salary : $27 - $31