Account Manager

Position Summary: Responsible for driving revenue results by closing sales and managing technical aspects of existing accounts. This individual will focus on providing top-quality technical service before and after a sale, ensuring customer satisfaction and strengthening customer relationships. Primarily based in the Cupertino office, but frequently travels to meet with customers.
 
Position Responsibilities:    
•    Drives sales for existing accounts by building rapport, understanding account requirements and explaining product and service capabilities, negotiating contract terms, and finalizing contract.
•    Expands sales (upsell) in existing accounts by introducing new products and services.
•    Builds and maintains strong client relationships.
•    Manages and resolves client concerns/issues.
•    Initiates sales process by scheduling appointments; making initial presentation; understanding account requirements.
•    Communicates, liaises, and negotiates internally and externally using appropriate methods to facilitate the development of profitable business and sustainable relationships.
•    Coordinates internal resources to ensure quality customer service is attained.
•    Maintains all aspects of client records, including meeting notes and activities, in CRM database.
•    Keeps management informed by submitting activity and results reports.
•    Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.
•    Recommends new products and services by evaluating current product results; identifying needs to be filled.
•    Develops and maintains knowledge of Mirapath’s product set; participates in educational opportunities. Able to:
o    Explain the scope of all our solutions and position accordingly in relation to an organization’s requirements
o    Develop and tailor materials to assist the sales team in explaining key features & benefits
•    Participates in team meetings and take responsibility for sales improvement initiatives.
•    Attends internal meetings, exhibitions and events as required
•    Contributes to team effort by accomplishing related results as needed.
 
Position Requirements:
•    BA/BS in a business or technical related field or equivalent required, MBA a plus.
•    Minimum 5 years of experience selling relevant and related products; experience with data center/IT infrastructure products a plus.
•    Proficient computer, software, and data analysis skills (Salesforce.com/CRM, Excel, Outlook, Word, Power Point)
•    Demonstrated track record of meeting or exceeding sales goals
•    Must possess strong initiative, resiliency, organizational and time management skills
•    Exceptional interpersonal and leadership skills.
•    Excellent problem solver with strong negotiation and presentation skills
•    Proven record in business development and account planning/management.
•    Excellent verbal and written communication skills.

 •    Resourceful and ability to adapt quickly to changing environment
•    Ability to effectively prioritize tasks and managed time within a fast-paced environment
•    Travel up to 25% of the time