Concierge for a Healthcare Facility

Purpose of Your Job Position

The primary purpose of your position is to serve as the first point of contact for residents, families, and visitors, ensuring a welcoming and accommodating experience while providing administrative support to the facility. This role focuses on delivering exceptional customer service, fostering strong relationships with residents and families, and coordinating communication between departments to enhance overall satisfaction.

Duties And Responsibilities

Resident Admissions & First Impressions

• Ensure resident rooms are fully prepared before admission, including providing a welcome basket.
• Greet new residents upon arrival, ensuring their comfort by offering food or beverages as per diet orders.
• Assist residents in contacting their families and provide relevant department head contact information.
• Educate residents on facility amenities, call light usage, and Wi-Fi connectivity.
• Introduce residents to their assigned CNA and nurse to establish rapport.
  
  
  

Resident Support & Satisfaction

• Conduct regular check-ins:
• First 72 hours: Daily visits to new residents to ensure comfort, food satisfaction, and timely responses from staff.
• Ongoing Rounds: Visit skilled patients daily and long-term care residents weekly.
• Address resident concerns in real time and ensure resolution within 30 minutes whenever possible.
• Maintain and update a daily rounding log to track resident needs and feedback.
• Identify and execute Premier Performance Moments (e.g., celebrating birthdays, fulfilling special requests).
• Gather resident feedback through surveys or informal discussions to improve overall satisfaction.
  
  
  

Communication & Professionalism

• Serve as the central communication point for the Facility, directing calls and inquiries appropriately.
• Respond promptly (within 15-25 minutes) to residents, family, and staff inquiries.
• Provide a warm, professional, and welcoming environment for all visitors and staff.
• Maintain a professional appearance, adhering to the Facility’s uniform policy.
• Distribute business cards with Guest Services Coordinator contact details during admissions and facility tours.
• Utilize digital tracking tools, including the Guest Services Coordinator Log and Daily Rounding Sheets, to document interactions and ensure quality service
• Attention****
  
  
  

Please see the link to the new Care Provider Background Screening Clearinghouse Education and Awareness website.

This site was implemented under the directive of House Bill 531 (2025).

As part of these requirements:

"Each specified Agency must include a clear and conspicuous link to the webpage on its website and provide the link in all job vacancy advertisements and posts by the qualified entity."

What this means for you: Any job announcement that requires a screening through the Clearinghouse must include a link to this website as of 1/1/2026.

https://info.flclearinghouse.com