What are the responsibilities and job description for the Hearing Aid Technician position at Miracle-Ear, Inc.?
Miracle-Ear, part of Amplifon, the global leader in retail hearing solutions, is expanding its team of Hearing Aid Technicians. We are seeking passionate, driven individuals who are committed to making a difference every day. By joining Miracle-Ear, you’re not just working for a company – you’re working towards a purpose; helping people rediscover all the emotions of sound.
Responsibilities:
Troubleshoots basic hearing aid issues for clients when hearing aids or accessories are not functioning.
Upon delivery of hearing aids, assists in the post sale process with instruction and care of hearing aids and assistance in connecting aids to Bluetooth devices.
Ensure products are prepared in stock and ready to dispense to patients.
Maintain all inventory for high revenue producing clinic.
Check in hearing aids and repairs, while ordering aids in the manufacturers portal and scan ear impressions for providers.
Assisting in answering patient calls and questions while scheduling on the clinic calendar.
Fill-in for front office staff in coworkers absence.
Prepare paperwork for repairs and pull charts if needed.
Reading and typing comparative audiograms for HCP, answers telephone inquiries about hearing testing, hearing aids, ear molds, and insurances for patients.
Keep track of hearing aid stock and completes purchase and loaner agreements for patients
Evaluates and troubleshoots hearing aids repairs.
Keeps track of hearing aid warranties and extends for patients as needed.
Sends out repairs and maintains all records for patients.
Clean sound booth according to CDC regulations after each patient.
Help maintain cleanliness of clinic/workspace.
For privacy reasons, please do not visit or contact the local Miracle-Ear stores. All applications must be submitted online for review by our regional team.
Qualifications:
High school diploma
Must be computer literate
Must have strong customer service skills
What We Offer:
$40k monthly bonus opportunity
Work-life balance, hours are M-F, 8:30am-5pm
Continuous training, development & support
Health Insurance – Medical, Dental, Vision
Life insurance, Health Savings Account, 401K with employer match
Paid Time Off, Paid Holidays, Volunteer Time Off
About us:
For over 75 years, Miracle-Ear has led the way in innovation and customer service, helping over 50 million people with hearing loss. With 1,500 franchised and corporately owned retail clinics across the United States, we’ve developed a deep understanding of how to care for customer needs and take pride in improving every customers quality of life.
Through the Miracle-Ear Foundation, we give back to the local communities we serve, with a portion of every hearing aid sold helping someone in need. Fostering a culture of belonging allows us to deliver on our promise of helping millions of diverse customers rediscover all the emotions of sound.
Our parent company, Amplifon, is the global leader in the retail hearing aid industry, operating nearly 10,000 clinics in 26 countries worldwide. In recognition of our commitment to empowering people, we are thrilled to announce that Amplifon has been honored as a "Top Employer 2025" across Europe, the United States, Canada, and New Zealand by the Top Employers Institute.
Please note that AI tools may be used to assist in resume screening. All hiring decisions are made by our recruitment team.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.
#MiracleEar #OfficeManager
Salary : $40,000 - $45,000