CUSTOMER LIASON

Customer Liason

Hebron, KY

$25-27/hr

SAP Experience Required

ESSENTIAL DUTIES AND RESPONISIBILTIES:

Includes the following. Other duties may be assigned.

• Receiving customer EDI releases. Monitors accuracy of same through SAP system. Enters manual orders (hard copy or fax) into SAP system.
• Handles customer shipment inquiries and communicates requirements throughout the organization. Inform customers of production/shipment shortfalls as they occur. Communicate with customers verbally and through electronic systems such as DDL.
• Notifies customers of shipments through ASN (Advanced Shipment Notification) in the EDI system. Fax ASN’s to other customers as required.
• Maintain the following reports: ASN Summary Report (monthly), Flash Projection Report (monthly), Firm Order Flash Report (monthly), On Time Delivery Performance/Excess Freight (monthly).
• Review Daily Trend Report with production specialist before issuance of monthly final. This must be balanced with the ASN Report and Delivery and Return Report.
• Track and record excess outbound freight for customer shipments. Submit with On Time Delivery Performance / Excess Freight Report (monthly).
• Participant in APQP process as assigned by logistics manager.
• Work closely with all departments to ensure smooth, timely launch of programs.

• Participate in production meetings. Advise materials and/or production group of any immediate changes to the shipping plan

JOB REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Must be able to self-start and work independently

LANGUAGE SKILLS:

Ability to write clear and concise reports and general business correspondence. Ability to effectively communicate, present information and respond to questions from groups of management, associates, customers, suppliers, and public.

MATHEMATICAL SKILLS:

Ability to work with basic mathematical concepts such as addition, subtraction, multiplication and division.

REASONING ABILITY:

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

• While performing the duties of this job, the associate is regularly required to stand; move around the plant; handle or feel objects, tools, or controls. The associate is occasionally required to sit and stoop, kneel or crouch.
• The associate must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those associate encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job in the production area, the associate occasionally works near moving mechanical parts and may be exposed to fumes, airborne particles and toxic or caustic chemicals.
• The noise level in the production area is usually loud.
• The noise level in the office area is usually moderate.

#MMSOH

Founded in 1968, Minutemen Staffing is the cornerstone of The Minutemen Human Resource System, a group of HR-related companies headquartered in Cleveland, Ohio. The Minutemen Human Resource System has grown to become one of the largest private employer service organizations in the United States.

OUR MISSION
A family-owned business that partners with valued employers to provide qualified talent while making a difference in the community.

OUR VALUES
LOYALTY
We are fully committed to every client and employee.
ETHICS
People trust us to adhere to our word and know us to be honest, open, ethical, and fair.
ACCOUNTABILITY
We are responsible for the success of our company, employees, and clients.
DEDICATION
Ensuring the highest level of satisfaction is our promise.
EMPOWERMENT
We encourage growth and development of each individual.
RESPECT
Each individual gives respect to each other, our talent, and our clients.
SAFETY
We promote a culture of safety that is reflected in our beliefs and attitudes.

OUR VISION
To expand the Minutemen family by exceeding our clients' expectations through commitment, ethics, and integrity while providing a better future for our associates, employees, and their families.