Position Summary: The Merchandise Operations Coordinator plays a key role in driving success towards retail revenue goals through the operational retail channels and customer service. This position supports both in-store and eCommerce merchandise functions through organization of inventory, attention to detail, and a strong understanding of brand presentation. It is vital to the Iowa Wild’s success as it enhances fan satisfaction, drives merchandise revenue, and strengthens the team’s brand both inside and outside the arena.

Responsibilities/Essential Functions:

• Perform retail operations and provide exceptional customer service to enhance the in-store experience.
  • Provide outstanding customer service by assisting fans in the retail store.
  • Ensure all point-of-sale (POS) transactions are quick and accurate.
  • Prepare inventory to ensure that the retail space(s) is visually appealing and well-stocked on game days.
  • Represent the Iowa Wild culture by maintaining a fun, positive, and fan-focused retail environment.
  • Head the organizational effort of the WildWear retail storage locations.
  • Manage inventory, including tracking, arrival, processing, and ensuring that it is ready for the WildWear sales floor.
  • Lead in the creation and management of purchase orders.
• Support eCommerce initiatives and contribute to the growth of the Iowa Wild brand online.
  • Assist with growing the Iowa Wild brand through eCommerce efforts, expanding the customer base beyond game-day attendees.
  • Capture product images and create WildWear.com graphics to support eCommerce sale events.
  • Manage online order fulfilment and the shipping process to remain in line with our Service First pillar.
• Perform other duties as assigned.

Position Requirements:

Formal Education & Certification:

• Bachelor's degree or equivalent experience.

Knowledge & Experience:

• One to two years of related retail operations experience preferred.
• Experience with retail point of sales system and inventory management.
• Experience in product photography and photoshop skills preferred.
• Proficient in Microsoft Office (Word, Excel, Power Point, Outlook).

Personal Attributes:

• Highly organized multitasker.
• Detail-oriented and efficient.
• Strong communication skills, both written and verbal.
• A reliable team player.
• Service oriented.

Work Conditions:

• Ability to work nights, weekends and holidays as needed for games and events. 

• Physical requirements include sitting, walking, standing, bending, squatting, climbing, kneeling, twisting, lifting, grasping, etc. 
• Lifting anywhere from 50-75 lbs.
• Benefits offered including Medical, Dental, Vision, Retirement, and a robust PTO policy.

ADA/EEO Statement:

Our company is committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities. If you require an accommodation to participate in the application process or perform the essential functions of the job, please contact the People Team to request an accommodation. We will engage in an interactive process to assess your needs and provide appropriate accommodations to enable you to perform the essential functions of the position unless it would cause an undue hardship.

We are an equal-opportunity employer and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other legally protected status. It is our policy to provide equal employment opportunity for all employees and applicants for employment. We value diversity and inclusion in our workplace and promote a work environment that respects and supports individuals without bias.