Position Summary: The Intern, Brand Merchandise supports the Iowa Wild’s retail operations by assisting with inventory management, game day store setup, and providing exceptional customer service to fans. This role helps maintain a positive and organized shopping environment while contributing to the execution of in-store promotions and merchandising strategies. By supporting both operational efficiency and fan satisfaction, the intern plays a valuable role in the success of the team’s retail efforts.

Responsibilities/Essential Functions:

• Support daily and game day merchandise operations with accuracy and efficiency.
  • Assist with all tasks pertaining to the Merchandise Operations Department.
  • Demonstrate ownership in helping organize and re-stock merchandise on game days.
  • Assist with inventory, tagging, barcoding of new inventory and the launching of new merchandise.
  • Help maintain stocked inventory, refresh merchandise placement, and accurate inventory counts.
  • Assist with operations pertaining to timelines and deliverables associated with retail campaigns.
  • Provide accuracy when completing transactions and using POS/register systems.
  • Fulfill e-commerce orders accurately and in a timely manner.
  • Assist in store set-up and tear-down on game days.
  • Be willing to work some extended hours on game days.
  • Be committed to working all the 2024–2025 Iowa Wild home games.
• Deliver outstanding customer experiences and contribute to brand presentation.
  • Provide excellent customer service on game days and during online sales transactions.
  • Keep up with current promotions and sales in-store and online.
  • Provide a positive and fun environment for our Iowa Wild staff and fan base.
  • Innovative thinker in retail marketing and product merchandising.
  • Be able to take constructive feedback and handle multiple tasks at once.
• Perform other duties as assigned.

Position Requirements:

Formal Education & Certification:

• Pursuing a Bachelor’s degree or equivalent experience.

Knowledge & Experience:

• One year of retail experience preferred.
• Proficient in product photography and photoshop skills.
• Experience in customer service, retail merchandising, and the sports industry preferred.
• Innovative thinker in retail marketing and product merchandising.

Personal Attributes:

• Outgoing personality who can interact with fans in a positive and engaging manner.
• Highly organized and ability to manage multiple projects simultaneously.
• Great attention to detail in tasks associated with merchandise operations to prepare for event days.
• Service oriented.

Work Conditions:

• Ability to work approximately 20-25 hours per week.
• Ability to work nights, weekends and holidays as needed for games and events. 

• Physical requirements include sitting, walking, standing, bending, squatting, climbing, kneeling, twisting, lifting, grasping, etc. 
• Lifting up to 50 lbs.

ADA/EEO Statement:

Our company is committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities. If you require an accommodation to participate in the application process or perform the essential functions of the job, please contact the People Team to request an accommodation. We will engage in an interactive process to assess your needs and provide appropriate accommodations to enable you to perform the essential functions of the position unless it would cause an undue hardship.

We are an equal-opportunity employer and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other legally protected status. It is our policy to provide equal employment opportunity for all employees and applicants for employment. We value diversity and inclusion in our workplace and promote a work environment that respects and supports individuals without bias.